Biographical Information
Ashutosh Roy
chairman & CEO, eGain Communications

Ashutosh Roy (ashu@egain.com) is chairman and chief executive officer for eGain Communications Corporation, a leading provider of multichannel customer service and knowledge management software, delivered on-premise or on-demand.

Articles By Ashutosh Roy
Knowledge management is the path to content management success.
Posted 29 Oct 2009
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Posted 16 Mar 2009
Start with superior agent experience.
Posted 24 Jan 2008
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