Biographical Information
Tammy Briggs, vice president of call center operations at Aflac; as told to Colin Beasty
Articles for Tammy Briggs, vice president of call center operations at Aflac; as told to Colin Beasty
Secret of My Success: Getting Call Center Ducks in a Row
01 Feb 2006
A large insurance provider turns to a state government and a local college to train agents before they come to the call center.