Biographical Information

Tammy Briggs, vice president of call center operations at Aflac; as told to Colin Beasty

Articles for Tammy Briggs, vice president of call center operations at Aflac; as told to Colin Beasty

Secret of My Success: Getting Call Center Ducks in a Row

A large insurance provider turns to a state government and a local college to train agents before they come to the call center.