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David Jastrow


Articles By David Jastrow
Customer service outsourcing comes down to comfort; West retains the crown.
Posted 01 Apr 2008 [April 2008 Issue]
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
Posted 01 Apr 2005 [April 2005 Issue]
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
Posted 01 Apr 2005 [April 2005 Issue]
Despite the anxiety of handing over call center operations to a third-party outsourcer, organizations are still quietly off-loading their customer support efforts.
Posted 25 Nov 2003 [November 2003 Issue]
 
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