How GreenPoint's call center achieved a 300 percent ROI.
Posted 09 May 2002
Marketing automation presents new challenges to vendors and marketers alike.
How GreenPoint's call center
achieved a 300 percent ROI.
How are Hammacher Schlemmer, Nordea Bank, Bigchalk.com and Fifth Third Bank addressing CRM?
CRM play will be a big growth factor for the ERP vendor
Make Some Noise
It's All in the Operations
Vendors line up in droves to partner with the software giant.
The SMB market is the next hot spot for CRM.
Many CRM services firms lag in brand recognition.
A.T. Kearney advocates thinking of customers in terms of a lifecycle, much like a product lifecycle.
Despite some headway, implementing CRM is still a daunting task.
New CEO says the ERP company will be a strong CRM contender
Posted 07 Mar 2002
Posted 05 Mar 2002
Posted 26 Feb 2002
Posted 25 Feb 2002
Posted 22 Feb 2002
A dose of technology revives one healthcare insurance firm
Faster than a speeding implementation. More powerful than a banking CEO. Able to turn around failed efforts in a single strategy meeting. It's a superhero. It's a CIO. No it's The Consultant.
Moving Forward With Lessons Learned
Posted 19 Feb 2002
Posted 14 Feb 2002
The ITSMA presents a short list of top-tier CRM software and CRM services companies.
Posted 11 Feb 2002
CIOs will cautiously open their wallets in 2002.
Chordiant's new CEO brings in top talent to grow its U.S. sales.
ACCPAC taps VAR partners to deliver eCRM solutions.
Dendrite's new president and COO is part tsunami and part gamesman.
Compaq's Cappellas points to utility concept model as hot spot.
Posted 04 Feb 2002
A twist of fate brings data just a click away.
Managing customer relationships keep Genex profitable as competitors fold.
To succeed in the current economic climate, enterprises need to improve the way they go about reducing costs while ensuring that their operational performance still remains robust, according to executives at KPMG Consulting.
Posted 31 Jan 2002
Posted 25 Jan 2002
Posted 23 Jan 2002
Posted 18 Jan 2002
The partnership brings Cognos tool into PwC's solution.
Posted 18 Dec 2001
CRM needs to leverage the workforce for higher profits, noted one speaker.
Posted 12 Dec 2001
IT spending will rise, but don't expect the floodgates to open.
Posted 04 Dec 2001