Biographical Information
Jerry Rosa

Articles By Jerry Rosa
How GreenPoint's call center achieved a 300 percent ROI.
Posted 09 May 2002
Marketing automation presents new challenges to vendors and marketers alike.
Posted 01 May 2002 [May 2002 Issue]
How GreenPoint's call center achieved a 300 percent ROI.
Posted 01 May 2002 [May 2002 Issue]
How are Hammacher Schlemmer, Nordea Bank, Bigchalk.com and Fifth Third Bank addressing CRM?
Posted 01 May 2002 [May 2002 Issue]
Despite some headway, implementing CRM is still a daunting task.
Posted 12 Apr 2002 [April 2002 Issue]
New CEO says the ERP company will be a strong CRM contender
Posted 07 Mar 2002
Posted 05 Mar 2002
Posted 26 Feb 2002
Posted 25 Feb 2002
Posted 22 Feb 2002
A dose of technology revives one healthcare insurance firm
Posted 21 Feb 2002 [March 2002 Issue]
Faster than a speeding implementation. More powerful than a banking CEO. Able to turn around failed efforts in a single strategy meeting. It's a superhero. It's a CIO. No it's The Consultant.
Posted 21 Feb 2002 [March 2002 Issue]
Posted 19 Feb 2002
Posted 14 Feb 2002
The ITSMA presents a short list of top-tier CRM software and CRM services companies.
Posted 11 Feb 2002
Posted 04 Feb 2002
To succeed in the current economic climate, enterprises need to improve the way they go about reducing costs while ensuring that their operational performance still remains robust, according to executives at KPMG Consulting.
Posted 31 Jan 2002
Posted 25 Jan 2002
Posted 23 Jan 2002
Posted 18 Jan 2002
The partnership brings Cognos tool into PwC's solution.
Posted 18 Dec 2001
CRM needs to leverage the workforce for higher profits, noted one speaker.
Posted 12 Dec 2001
IT spending will rise, but don't expect the floodgates to open.
Posted 04 Dec 2001
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