Bill Donlan is executive vice president and digital customer experience/Salesforce service line leader at Capgemini. Donlan has more than 26 years of experience helping companies improve customer and value chain relationships through a combination of business strategy, process tuning and industry best practices, and technology integration. He is experienced with all of the leading software vendors in the CRM space as well as several of the midmarket packaged solutions. Donlan is based in Miami.