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CTI's Role in CRM Solutions

CTI can give your company cutting-edge customer service capability.

Posted 23 Aug 2000 [September 2000 Issue]

 

 

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“Engagements”, the Key to Understanding the Customer Journey: What to Measure and Why
Learn how to use the event, transaction and interaction data you already have in your call center systems to gain new insights into the lifetime journey of your customers

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Social Support with Online Communities
92% of consumers trust each other—14% trust brands. An owned content hub is a must-have for serious social strategy—it’s starts with an online community. Download the whitepaper from Lithium