Biographical Information
Karen Bannan

Articles By Karen Bannan
Satisfied customers, soaring returns on investment, cool runnings of both back- and front-end office processes--meet the CRM-enabled companies that planned implementations the way they should be done.
Posted 01 Oct 2006 [October 2006 Issue]
The decision to implement one or the other CRM-solution model is a complicated one--here, a rundown of significant financial aspects to consider.
Posted 01 Sep 2006 [September 2006 Issue]
Salaries and bonuses rebound in a seller's market.
Posted 01 May 2006 [May 2006 Issue]
Here, a guide to uncovering the bounty buried in your data warehouse.
Posted 01 Sep 2005 [September 2005 Issue]
Sara Lee used VisionWare's Tele-Scope to improve service, because it addressed all the baked-goods company's needs--it tracks and routes calls, triggers automatic paging, and provides a centralized database that can be sliced and diced into call categories.
Posted 01 Apr 2003 [April 2003 Issue]
Start with a dash of one-to-one instruction. Add a pinch of online training. Sprinkle with the facts from a knowledge base. Cook at a moderate level, stirring occasionally, and voila, the right blend of face-to-face training and e-learning technologies makes a deliciously winning combination.
Posted 24 Dec 2002 [January 2003 Issue]
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