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Kristi Nelson


Articles By Kristi Nelson
Intel has given its sales management team the controls with dashboard software that not only monitors sales performance, but also recommends corrective action.
Posted 15 Oct 2001
Television retailer ShopNBC explores the enterprise solution galaxy with Oracle 11i.
Posted 02 Oct 2001 [October 2001 Issue]
Front-office solutions provider FrontRange sees the small business market as an untapped resource.
Posted 04 Jun 2001
Posted 25 Apr 2001 [May 2001 Issue]
Posted 25 Apr 2001 [May 2001 Issue]
A music giant's e-marketing efforts tower with Annuncio Live.
Posted 20 Mar 2001 [April 2001 Issue]
H&R Block uses CRM to overhaul its business processes.
Posted 10 Feb 2001 [March 2001 Issue]
Siebel tackles analytics piece through partnerships.
Posted 28 Jan 2001 [February 2001 Issue]
Its potential is huge, but marketing automation also creates new organizational challenges. Here are some strategies for ensuring your project's success.
Posted 20 Nov 2000
The CRM industry shakeout has reached some of the market's most respected analysts.
Posted 31 Oct 2000
Its potential is huge, but marketing automation also creates new organizational challenges. Here are some strategies for ensuring your project's success.
Posted 28 Sep 2000 [October 2000 Issue]
GoldMine Software helps develop sales at the sports photo agency.
Posted 28 Aug 2000 [September 2000 Issue]
HR outsourcer staff leasing replaces paper-based CRM system--and burns it--with Oracle software.
Posted 21 Jul 2000 [August 2000 Issue]
When Tracy Singh, president of Mesa Energy, couldn't find the right field service solution for his HVAC service company, he cofounded a software startup to build his own.
Posted 05 Jul 2000
CRM is helping the financial services industry shift their orientation from the product to the customer.
Posted 18 Jun 2000
To maintain customer loyalty in an impersonal age, banks are turning to CRM technology
Posted 25 May 2000 [June 2000 Issue]
Needing to upgrade a 15-year-old customer support infrastructure to eliminate redundant databases and integrate customer information across the enterprise, Johnson Controls installed Astea's ServiceAlliance to integrate and automate every aspect of the customer service life cycle.
Posted 17 Apr 2000
Posted 01 Apr 2000 [April 2000 Issue]
Johnson Controls improves customer satisfaction by centralizing information.
Posted 01 Mar 2000 [March 2000 Issue]
SFA software gives the world's largest insulin maker a competitive shot in the arm.
Posted 01 Jan 2000 [November 1999 Issue]
 
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