5 free chapters "CRM at Speed of Light" (4thEd.) available. No reg. necessary. http://sn.im/crmsol4-free5You think the 650 pages printed in the fourth edition were enough? Hardly. Greenberg, as always, had more to say -- and, as always, it's worth hearing. His publisher, McGraw-Hill, agreed to post five additional chapters online, free of charge.