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Verint has extended its Voice of the Customer Analytics portfolio to include text messaging feedback into its existing multichannel capabilities, which were released last month. Verint's latest Enterprise Feedback Management solution includes interactive dashboards that allow decision makers to access and share real-time insight, organize data and reports side-by-side, drill down to results, and monitor critical business metrics. Other enhancements include a new survey designer that lets businesses add and edit questions or choice options from directly within the designer with drag-and-drop features. "As enterprises start to consolidate technologies to streamline their big data efforts, Verint continues to invest in creating a solution set that provides powerful analytics across all customer channels and is intuitive to use, helping ensure that it supports our customers' unification efforts," said Oren Stern, vice president, voice of the customer analytics at Verint, in a statement.
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