Enhancements are made to the chat and email functions; improved reporting is also included.
Posted Feb 5, 2013
Sponsored By: Jacada, Avaya, Confirmit, inMoment and BoldChat
Sponsored By: Genesys, Avaya, Verint, and Aspect
Sponsored By: Verint®, Confirmit and inContact
Sponsored By: Verint
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