Comm100, a provider of enterprise-level customer service and communication solutions, announced today that Comm100 Live Chat 7.0, an updated version of its hosted live chat solution, will go live at 9 p.m. on Friday, January 11.
The new upgrade includes seamless integration with Salesforce.com, which enables users to share and transfer information between Comm100 Live Chat and Salesforce CRM. Users can see if a Web site visitor is already a lead or contact in their Salesforce CRM and retrieve his information with just one click. In turn, a new visitor can be automatically added into Salesforce as a lead or contact for future tracking and follow-up with the information gathered through Comm100 Live Chat.
The Comm100 Live Chat operator console is also updated, with a new design that presents the operator with vital information about all of their open chats as well as important historical data.
"We are always striving to improve Comm100 Live Chat so our clients can provide live help at optimal efficiency," said Kevin Gao, founder and CEO of Comm100, in a statement. "Our new operator interface is even more streamlined, with simpler navigation and a thoughtful design that encourages user adoption and proficiency. Integration with Salesforce gives us an added value for our larger business clients who rely on the CRM tool to manage communications with clients."