TeamSupport.com, a provider of Web-based customer support and help desk software solutions, has added analytics powered by Zoho Reports. Using the collaborative tools, TeamSupport clients can now filter, sort, view, and analyze their business data. A drag-and-drop interface helps users create dashboards, graphs and reports to share with all, or selected team members.
Once the integration is set up, TeamSupport automatically updates Zoho Reports with ticket data, portal logins, chat requests, and knowledge base traffic, all in near real time. As a TeamSupport add-on, licenses—based on database size—are available directly through Zoho.
"Linking Zoho Reports to TeamSupport was an easy choice for us, as it complements our existing integration with their popular CRM software," said company CEO Robert C. Johnson. "Among our top goals at TeamSupport is providing our users with the best tools available to help make well-informed business decisions; Zoho Reports definitely fits in that category."