Where does CRM fall on the org chart in most organizations? At my company it is part of the IT department. Is this the norm or is CRM more prevalent as a re-engineered sales group or even part of operations? Where does CRM fit in for the long term?

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This issue of CRM magazine marks our fifth anniversary since we launched in March of 1997 as Sales & Field Force Automation. One thing that hasn't changed over the past five years has been our commitment to embrace change and evolve with the market we serve. Looking back over the past 60 issues we've published, I'm amazed by the degree of innovation and the maturity of implementations that we've been privileged to report on each month. As CRM magazine and the Customer Relationship Management process continues to evolve, our editors remain committed to serving you, our readers, with the highest quality editorial coverage regardless of where the road takes us next.

Bob Fernekees
Group Publishing Director
CRM magazine

To contact the editors, please email editor@destinationCRM.com

Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.

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