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Web Extra: CSI Ratings by Vendor
 
For the rest of the January 2002 issue of CRM magazine please click here
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Overall SatisfactionFunctionalityPrice SatisfactionEase of ImplementationCustomer FocusSupport
FrontRange60.0257.1577.8562.0853.0952.63
Onyx65.5468.6263.0760.5161.8264.56
Oracle58.0764.6053.8345.9852.9762.44
PeopleSoft62.9667.5959.5356.0056.1963.11
Pivotal65.5169.8864.5558.0859.8660.06
SalesLogix65.9968.4070.7962.2257.5061.53
SAP58.5764.5057.0544.9060.6069.03
Siebel62.6073.5543.9947.5055.3667.62

Source: "Multi-Function CRM Software: How Good Is It?" by Dick Lee, David Mangen, and Bob Thompson, HYM Press, 2001.

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