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Web Extra: CSI Ratings by Vendor
 
For the rest of the January 2002 issue of CRM magazine please click here














































































Overall SatisfactionFunctionalityPrice SatisfactionEase of ImplementationCustomer FocusSupport
FrontRange60.0257.1577.8562.0853.0952.63
Onyx65.5468.6263.0760.5161.8264.56
Oracle58.0764.6053.8345.9852.9762.44
PeopleSoft62.9667.5959.5356.0056.1963.11
Pivotal65.5169.8864.5558.0859.8660.06
SalesLogix65.9968.4070.7962.2257.5061.53
SAP58.5764.5057.0544.9060.6069.03
Siebel62.6073.5543.9947.5055.3667.62

Source: "Multi-Function CRM Software: How Good Is It?" by Dick Lee, David Mangen, and Bob Thompson, HYM Press, 2001.

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