Ivus, an e-customer specialist, has appointed Larry Schear president and COO. Schear will redefine online customer experience through its commerce-enabling and customer service solutions. He comes to Ivus from IBM, where he was Vice President, World-Wide Call Center Operations. There he was responsible for developing and implementing IBM's plan for world-wide call centers in sales, technical support and customer service. Previously, he was National Director of consumer sales and service at MCI Telecommunications.
Darl McBride has been hired as president of FranklinPlanner.com, a new subsidiary of Franklin Covey formed to deliver the Franklin Planning System. McBride, formerly a senior executive at Novell for eight years; founder and CEO of SolutionBank; and most recently CEO of PointServe, has been listed as one of the "Top Twenty Executives to Watch" by Computer Reseller News.
Janna Systems, a provider of enterprise and eRM solutions for the financial services industry, has expanded its management team. John Sheedy joins Janna as vice president, operations/general counsel/corporate secretary. He is responsible for the ongoing development of operational and administrative processes. Prior to this position, he was a partner with Torys and has advised Janna since 1994.
• Kelly Glass will serve as the new vice president, human resources. Prior to joining Janna she worked at Merrill Lynch, CIBC, Manulife Financial and INTRAIA-HP where she was responsible for global recruitment and development.
• Edward Chick, former director of sales for central and mid-west regions at Janna, was promoted to vice president of sales. He is responsible for managing strategic sales relationships. He previously worked for Philips Electronics in Europe, Xerox and InConcert.
FirePond has named Michael Dudich vice president, human resources. Dudich will lead the strategic development and implementation of FirePond's global human resource initiatives, including organization effectiveness, succession planning, recruitment, training/development, and compensation programs. He brings 20 years of human resource experience, including 12 years at General Electric.
Brett Shockley has joined Cisco Systems as vice president and general manager for the Cisco Internet Communications Software Group's Customer Contact Business Unit. He joins Cisco from Spanlink Communications, a Cisco channel partner. He will be based in Cisco's Great Britain headquarters. ICSG's Customer Contact Business Unit is focused on developing software platforms for the contact center market.
Mergers & Acquisitions
VerticalNet, an Internet portfolio of vertical trading communities, has acquired Tradeum, an Internet B2B commerce company. With the acquisition, VerticalNet plans to accelerate the delivery of a core technology platform that includes exchange capabilities. The merger is structured as a stock-for-stock exchange and will be accounted for as a purchase transaction. VerticalNet will issue approximately 2 million shares of VerticalNet common stock for all outstanding shares in Tradeum.
FrontRange Solutions, formerly GoldMine, has acquired Maestro Commerce, an e-commerce and personalization vendor. Maestro offers such functions to midsize companies as electronic storefronts, online catalogs, inventory management and product merchandising on a hosted basis. The acquisition is intended to give FrontRange users a way to manage both traditional and online sales on a single platform.
!hey software, a provider of contact center and voice technologies, and icontact.com, a provider of personalized online communication software, merged to form !hey inc. The new company will offer an application suite that helps businesses identify, acquire, service and retain customers through personalized communication. Duncan Mackay, president and CEO of !hey software, will remain in the same positions at the newly formed company. Financial terms of the merger were not disclosed.
Siebel has signed an agreement to acquire Janna Systems, a provider of e-business solutions for the financial services industry, in a share exchange transaction. Siebel intends to integrate Janna's technology into Siebel e-business applications, further enhancing Siebel's multi-channel e-business solutions for financial services institutions. The companies will integrate the two complementary product families into a single suite based on a common Web architecture. Under the agreement, Siebel will acquire the securities of Janna. Janna shareholders will receive .497 of a share of a Canadian subsidiary of Siebel that is exchangeable into common stock. Outstanding stock options of Janna will be exchanged for options to purchase Siebel shares at the same exchange ratio.