News in Brief
CRM industry events and announcements
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Coming Events

Wireless Computing
Presented by Meta Group and DCI
October 29-31, Boston

Attendees will learn how to power remote and mobile workers to increase productivity and flexibility, and to define the costs associated with these technologies. For more information, visit www.summitonwireless.com

TDWI World Conference--Fall
Presented by The Datawarehousing Institute
November 4-9, Orlando, Fl.

Attendees will receive information about strategies, techniques and tools required to design, build and maintain data warehousing implementations. To find out more, visit www.dw-institute.com

Executive strategy Forum
Presented by Forrester Research
November 7-9, Boston

Explore the next wave of Web strategies at "The X Internet: The Next Voyage," where you will hear analysis to help you understand customers, plan strategies and evaluate technology investments. For more information, visit www.forrester.com

People & Promotions

Fremont, Calif.-based Accrue Software announced the appointment of Prashant K. Karnik as vice president of worldwide client services. Karnik will be tasked with building a world-class client services organization that will include educational programs, customer support and professional services. Prior to joining Accrue, Karnik was vice president of global professional services at Aspect Communications. Previously, Karnik was founder and vice president of marketing and business development for Aptia.

Magic Software, a provider of application development technology and business solutions, has appointed Stephen P. Nohe Sr. as CEO of the company's Magic Americas operations, which include Magic Software Enterprises, CoreTech Consulting Group, Answers on Demand and Access Data. Nohe joined Magic earlier this year as CEO of CoreTech. Nohe will be putting into place a strategic direction for Magic Americas, as well as continuing progress in turning CoreTech into a viable and profitable consulting organization. Previously, Nohe managed Tidewater Consulting Group, oversaw the international consulting operations of GSA Consulting Group and ran the UK operations for RMEI, a subsidiary of Hoffman-LaRoche.

Partnerships & Alliances

Waltham, Mass.-based Renaissance Worldwide, a provider of IT consulting, and Maynard, Mass.-based VacationCoach.com, a provider of personalization and personal advice applications that facilitate brand selection, will team to deliver expert-based personalization and advice solutions to the travel and recreation industries. The alliance positions Renaissance as VacationCoach's authorized service and installation representative to deploy the company's Me-Print profiling and advice technology.

DWL, a New York provider of real-time transactional CRM solutions, and Burlingame, Calif.-based CrossWorlds Software, a provider of business integration software, will market and sell e-business solutions to the insurance, financial services and consumer products industries jointly. Customers will experience a transactional solution powered by CrossWorld's pre-built integration products. CrossWorlds' integration software will serve as the layer supporting DWL's Unifi Engine, an Enterprise Java Bean-based open Web-based platform for integrating front and back offices. DWL's industry solutions, built on the Unifi platform, consist of audience- specific applications that allow an organization's customers, suppliers, partners and employees to complete transactions over the Web and through wireless devices.

CRM Update

APPower!, a San Mateo, Calif.-based user relationship management vendor of marketing and customer retention software, has formed an advisory board. This includes Merrill R. Chapman, business author and president of Aegis Resources; Jeffrey Tarter, editor and publisher of Softletter; and Linda Kazares, CEO and president of Ambit International. The board will help to plan APPower!'s marketing and sales initiatives.

MindArrow Systems, a provider of direct digital marketing software and services, has been awarded a U.S. patent relating to e-commerce technology it recently obtained as part of its acquisition of Control Commerce. The patent, entitled "Method and Apparatus for Facilitating Computer Network Transactions," covers methods and systems to effectively facilitate secure transactions within a separate window superimposed on a Web site, HTML page or e-mail. With this technology an icon (banner, button, text or e-mail) can be transaction-enabled without causing the viewer to leave the hosting Web site or e-mail message. The first MindArrow product to employ the patented technology will be called MindArrow Merchant.

Silent Partner Software, a Lincroft, N.J.-based developer of ROI sales tools, has changed its name to Phormion Sales Tools.

Global Briefs

Annuncio Software, a marketing solutions and strategies provider in Mountain View, Calif., has increased its presence in Europe with the appointment of Paul Cheslaw as vice president of European Operations. The company also announced the acquisition of customers Dell Europe and Wanadoo Data (a division of France Telecom), and created a new subsidiary, Annuncio Europe, with offices in London. Annuncio will focus its European initiatives on serving Europe's rapid adoption of CRM solutions.

White Pajama, an ASP provider of customer contact solutions for small to midsize organizations, has expanded into the European market with the opening of its London office. The company has named Jim Gregory managing director with responsibility to lead operations in Great Britain and Ireland. Gregory brings more than 15 years of technology experience along with a record of building long-term business relationships. Most recently, as director of channels for Genesys, Gregory managed the BT (British Telecom) account and increased business by 50 percent. Prior to that, Gregory served at Phillips Business Communications Systems as business systems manager and led the company's transition from a switch supplier into a solutions seller.

Mountain View, Calif.-based Encover, a provider of Web-based sales automation solutions, has opened an offshore development center in Chennai, India to meet the demands of the company's growth. Encover believes the offshore development will benefit its clients to ensure timely responses on critical projects.

Mergers & Acquisitions

Boston-based consulting firm Seurat has acquired Toronto-based customer retention firm Hepworth & Company. The acquisition strengthens Seurat's customer retention offerings and allows Seurat to expand into Canada. Michael Hepworth, Hepworth's founder and CEO, and Paula Mateus, Hepworth's president, will become managing directors at Seurat. Hepworth gains access to the expert resources of Seurat's consulting services. Seurat gains access to an established client base outside of the United states and a unique benchmarking tool housing more than 100 studies, covering 80,000 respondents across multiple industries. In addition, Seurat will take an active sponsorship role in the Customer Contact strategy Forum (CCSF), co-founded by Michael Hepworth. Hepworth was founded in 1990 and has worked with more than 80 blue chip companies to develop customer retention strategies. Financial terms were not disclosed.
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