News In Brief
CRM news from around the industry
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Partnerships & Alliances

Chordiant Software, an e-business infrastructure solution provider, announced its partnership with MarketFirst, a marketing automation solution provider. The partnership is designed to provide the campaign management and analytic capabilities that MarketFirst brings to the table with the realtime data collected during multichannel customer interactions that the Chordiant solution captures.

Peregrine Systems has partnered with Whereoware.com, a B2B Web site for home accents, which launched in June. Peregrine will provide the Web site with portal infrastructure software, application hosting and trading community integration services.

Andersen Consulting, a global accounting firm, and Kana Communications, an enterprise relationship management solutions provider, have formed an alliance through which the two companies will deliver a suite of customer-facing applications supporting marketing, sales, service and communications solutions through a Web architected e-business platform to Internet companies. The solutions will share the companies' global views of their customer interactions and business relationships.

PointBase, a wireless data management provider, has aligned with two European distributors. Cologne-based HWF Software VertriebsGmbH, is the new PointBase master distributor in Germany; and London-based PlanetWide.Data, is the product distributor for the United Kingdom. Both firms are developers and system integrators of Internet technologies. They will also offer sales and support of PointBase products.

NextOffice.com, a B2B e-commerce provider for the office furniture industry, has partnered with ShopTok, an ASP specializing in blended online sales and service applications aimed to drive revenue. On its Web site, NextOffice.com will use ShopTok's TokSupport Instant Communication, an instant messaging application that converts customer support inquiries into sales opportunities.

Mergers & Acquisitions

Journyx.com, a Web and wireless Web-distributed management company, has acquired Legiant, a provider of professional services and time and attendance solutions. Journeyx will now offer a full-service distributed workforce management solution for enterprises and their partners, for users both inside and outside the firewall, and from desktop, Intranet and Web-based technologies.

NetCentrex, a provider of product and service solutions for IP Telephony call control, call management and service creation, and MG2 Technologies, a software developer of advanced telecommunications technology for computer telephony integration IVR products and solutions, have reached a merger agreement. The new company will retain the NetCentrex name and its headquarters will stay in San Jose, Calif., with technical operations and R&D centers in Caen and Paris, France. The merger will leverage both companies' technologies and deliver communication solutions serving the service provider and the enterprise markets. Product highlights include an enhanced service creation platform with standards-based protocols and a scalable architecture.

Datalink.net, a wireless ASP, has completed the acquisition of Cross Communications, a wireless data communications solutions provider. The transaction is stock-for-stock with a performance earn-out. Cross products and technology will merge into Datalink.net's current product offering, creating a single source for both premise-based and ASP hosted wireless data communications solutions. Cross solutions are currently implemented in more than 1,000 sites.

Siebel Systems has closed its acquisition of OpenSite Technologies, a Web-based dynamic pricing solutions provider. Under the terms, outstanding shares of OpenSite common stock were exchanged for Siebel Systems common stock and options at a 0.13 to 1 ratio.

People & Promotions

NuEdge Systems, a provider of marketing automation solutions, and formed by the merger of RTMS and Customer Insight Company, has made two appointments. Antonio Escobar was promoted to first vice president, business development. Escobar directs NuEdge System's strategic partnership strategy, building relationships with leaders in the market for CRM solutions. Escobar joined TRW's information division (now Experian) in 1986 where he's held a variety of executive-level management positions, including director of finance and vice president, marketing and product management. Escobar transferred to Experian's CIC subsidiary in 1998 as director of finance.
NuEdge also appointed Jo Wilson as its vice president, human resources and organizational development. She will manage personnel initiatives for the company's 200 employees and oversee its expansion and hiring campaign. Most recently, she was the vice president of human resources for Cobe Cardiovascular. Prior to Cobe, she was director, human resources at Miller International, a clothing manufacturer and retailer.

APAC Customer Services has made several appointments. Jack Johnsey was appointed vice president, customer care sales. He will lead the sales team to maximize business relationships and CRM solutions offered to traditional CRM clients, while securing new client opportunities. Johnson was senior sales director and achieved President's Club recognition at Hyperion Solutions.
Dennis Robinson joins as vice president of product development for CustomerAssistance.com. He will lead the company's eCRM Customer Interaction Center's software and data products, including its ASP platform, while managing third party technical resources. Robinson will also provide direction for the planning, development and implementation of new products that further expand CustomerAssistance.com's present eCRM offerings. Robinson was most recently director of UNIFACE development, Compuware Corporation's development environment for building, renewing and integrating strategic applications.
Lori stimac joins APAC Customer Services as director of sales at CustomerAssistance.com. She will be responsible for leading the sales team and spearheading top-line revenue growth for the company's e-commerce business. Stimac held senior sales and management positions at Compuware, as well as led e-commerce business and sales initiatives at American Airlines and its Sabre reservation subsidiary.

IdentityNow, a provider of corporate branding merchandise programs, has appointed George M. Hare chief financial officer. Hare will be responsible for the financial management of the company, including corporate budgeting, bank relationships and supervision of the accounting facilities for American Identity and IdentityNow.com. Hare has worked at Deloitte & Touche; was corporate director of financial planning and analysis at Campbell Soup Company; served as the vice president, ADT Security Services; and is a partner with Tatum Partners in Atlanta.

CRM Update

SalesLogix, a provider of interactive selling solutions, announced it has changed its name to Interact Commerce Corporation, reflecting the company's expansion into a multi-brand provider of solutions. Interact Commerce Corporation's new Nasdaq stock ticker is IACT. Interact Commerce Corporation plans to launch Interact.com, an interactive selling network, later this year.

Evolve Software, an e-business automation solutions provider, opened services.com, an online B2B marketplace that connects acquirers and providers of professional services through collaborative trading communities. Service providers receive pre-screened business partners, decreased management costs, improved collaboration between clients and business partners and value added services.

Interelate, an ASP, will begin hosting and deploying the E.phiphany E.5 system, a Web-based analytic and operational CRM solution, to its ASP customers. Interelate will be able to provide businesses with a single view of their customer, enabling them to look at the customer relationship as a whole.

Lucent's new enterprise spinoff company was named Avaya Communications. The company will also become integrated with Siebel's e-businesses applications, enabling customer contact centers to respond in a unified way to Web, e-mail and 800-telephony inquiries. Next year, Avaya and Siebel will jointly sponsor advertising and customer events. Avaya will also take over Lucent's Cajun line of Ethernet and ATM campus and workgroup switches, while Lucent retains the VPN firewalls and routers from recent acquisitions.

Extraprise, an international e-services firm, has opened an Amsterdam office. The office is Extraprise's second European subsidiary, aiming toward the goal of expanding into mainland Europe. Jim Beagle, executive vice president of International Operations for Extraprise, says the region is highly concentrated with high technology companies.

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