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News In Brief
CRM news from around the industry.
For the rest of the November 2001 issue of CRM magazine please click here
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CRM Update
Palo Alto-based Responsys, an interactive marketing systems provider, reports that revenue for the second quarter more than doubled from the previous year period. The company announced that 15 global 2000 enterprises and marketing agencies joined its client roster during the second quarter, including Acxiom, Dow Corning, John Deere Credit, Johnson & Johnson, Neutrogena and Office Depot UK. New global partners include Brann Worldwide, Grey Direct, J. Walter Thompson and Tribal DDB. Responsys also received $25 million in funding from venture capital firms in the second quarter.

Forrester Research has added marketing automation applications as the sixth category in its eBusiness TechRankings. TechRankings research combines the results of hands-on laboratory evaluations, strategic market analysis and in-depth research into the needs of technology users, testing with Doculabs all products in a given category on more than 600 criteria. For this category Forrester focuses on applications that perform campaign management and customer data analysis, excluding data service, systems integration services and products that specialize in lead management, knowledge management and creative collaboration offerings.

Mergers & Acquisitions
Interpath, an ASP, has acquired the PeopleSoft ERP hosting and consulting services business of Interliant, a publicly traded ASP. As part of the acquisition, Interpath acquired the clients, data center and headquarters of the ERP division located in Columbus, Ohio. Interpath will offer employment to all employees of the ERP division.

Bristlecone, a supply chain software provider, has sold its consulting division to IDS Scheer, a consulting and software company. IDS Scheer also acquires the Bristlecone brand name as part of the deal. The remaining software business will be named Barometrik.

Innotrac, a customized order fulfillment provider, has acquired the assets of Chicago-based iFulfillment, a fulfillment services and software developer. iFulfillment's Chicago office will remain open, and key members of the management team, including its CEO, will remain with the company.

Aspirity, a national consulting and training company, has merged with EssPro, a consulting firm that provides business services to companies in the northwestern United states. Aspirity says there will be no reductions in its staff and that all EssPro employees will move to Aspirity's Bellevue, Wash. headquarters.

People & Promotions
Emeryville, Calif.-based Touchpoint announced that Bill Chasse has joined as CEO assuming the reins from interim CEO Roger strauch. Chasse will take the lead in championing the firm's personalized printed direct marketing and customer communications services. Chasse joins Touchpoint from InfoUSA.com where he was president and CEO. Previously, Chasse was president of InfoUSA's small business and consumer products group, executive vice president of its consumer products division and vice president of online services.

NeoCore, a provider of XML information processing and database solutions, has added MIT computer science professor and industry expert Stephen A. Ward as an advisor to the company and an observer to the board. At MIT, Ward has focused his research on computer systems architecture, languages and operating systems. His research has frequently impacted the industry, resulting in a seminal UNIX workstation, the industry standard NuBus and the Curl language for Web content.

iSKY, a provider of outsourced customer care, announces Patrick Drimmer as the company's newly appointed vice president of client relations. Drimmer will oversee all aspects of the Bend Communications Center, located in Bend, Ore., the largest in iSKY's North American Network. He will be responsible for analyzing profitability, generating growth and ensuring the quality and efficiency of client and customer relations in Bend. Prior to joining iSKY, Drimmer was director of commercial sales and customer service for Office Depot's corporate call center.

Eric Anderson has been appointed vice president of sales and marketing for Encover, the Mountain View, Calif.-based sales and automation software provider. Anderson will be responsible for the continued development of Encover's sales process strategy, the growth of ServSmart sales and the expansion of Encover's marketing efforts. Anderson joins the company with over 11 years of sales experience. Prior to Encover, Anderson held the position of senior director of client relations at Rainmaker Systems.

Seurat Company has announced James H. Slamp as the company's chief financial officer. Slamp will oversee the company's financial operations, assess major strategic initiatives and acquisitions and manage all relations with investors and capital markets firms. Slamp will be based in the new corporate headquarters in Boston. Prior to Seurat, Slamp served as CFO and executive vice president of Zefer Corporation.

Global Briefs
GlobalCollect (www.globalcollect.com), a global online payment company, announced the launch of a new version of WebCollect, a payment system that has been facilitating cross-border on- and offline purchase transactions around the world since 1994. WebCollect supports 236 countries and territories, 36 payment methods and 10 languages, all through one interface, and bundles credit/debit cards, bank transfers, direct debit and checks in a simplified process for companies and their customers.

EC Outlook, a collaborative commerce software provider, has licensed its eBusiness collaboration technologies to Latin American-based Newcom IP Solutions. EC Outlook's Smart Document Interchange Server software and Electronic Order Management application will be marketed by Newcom to businesses throughout Central and South America. EC Outlook technology will serve as the integration engine for Newcom IP Solution's launch of a private trading partner network that will enable suppliers to electronically exchange critical business information.

Partnerships & Alliances
Island Data, a Carlsbad, Calif.-based provider of Web self help and e-mail, and Orlando, Fla.-based iBackOffice, a company that offers customer support help, announced a partnership that provides iBackOffice customers with access to Island Data's Web self help and e-mail response solutions, while allowing Island Data customers to access iBackOffice's outsourced contact center services.

• New York-based PAR3 Communications, an alert and response technology provider, and Seattle-based IP blue, a technology integrator in the VoIP marketplace, debuted the new VT-Alert! application. PAR3 and IP blue's integrated alerting solution is designed to enhance service on an individual customer level in the brokerage industry. VT-Alert! enables stockbrokers to send their clients interactive alerts with time-sensitive market information. Directly from the alerts, clients can forward the information to others with comments or connect back to their personal broker to complete a transaction.

• New York-based PricewaterhouseCoopers, a professional services organization, and Santa Clara, Calif.-based Palm, a provider of field, mobile and wireless Internet applications and handheld solutions, have aligned to provide mobile enterprise business solutions to clients. The companies plan to work together to help clients integrate existing enterprise systems with mobile capabilities. The two organizations intend to develop, build and jointly market mobile enterprise solutions based on Palm handheld computers.

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