News In Brief
CRM news from around the industry.
For the rest of the December 2001 issue of CRM magazine please click here

Mergers & Acquisitions

MindArrow Systems, a provider of direct digital marketing software and services, has completed the acquisition of privately held Radical Communication, an end-to-end provider of rich media software solutions based in Southern California. MindArrow acquired all of the assets of Radical in exchange for 1,980,000 shares of MindArrow common stock, 134,000 shares of MindArrow Series C Preferred stock and the assumption of certain liabilities of Radical Communication.

The Relizon Company intends to acquire marketing solutions provider, Epsilon, which will enhance and expand the company's capabilities in CRM. As part of The Relizon Company, Epsilon will maintain its brand identity and keep its management team intact. Relizon will merge its eCRM Group into Epsilon.

Kinzan, a provider of software for the extended enterprise, has acquired Portal Wave, a privately held Enterprise Application Portal (EAP) company, in a stock-for-stock transaction. The acquisition adds strategic new capabilities to Kinzan, enabling the company to extend its current offerings to include EAP capabilities tailored specifically for the manufacturing industry. Portal Wave's EAP has been combined with Kinzan's Core3 applications and is being marketed to the manufacturing industry under a new name, Collaborative Center.

CRM Update

Lexington, Mass.-based MarketSoft, a provider of marketing automation solutions, announced that its revenues quadrupled in its fiscal year ending June 30, 2001. The company also grew its quarterly revenue more than 50 percent sequentially from the previous quarter. Existing customers Cisco, Fidelity, MetLife and American Express purchased additional licenses, and MarketSoft added several companies to its customer list, including MassMutual Financial Group, Cendant, IDG and Marketing Databases Solutions.

First Internet Bank of Indiana (First IB) was awarded with a No. 1 Relationship Services ranking in the most recent survey of online banks by Gomez.com. Relationship services are defined as the factors that create and maintain a value-added online relationship with customers. First IB's Web site has simple navigation that allows customers to access and manage all their accounts online via PC, WAP-enabled phones and wireless PDAs.

Interface Software, a provider of relationship intelligence solutions, announces its Premier Partner program, a new category in the company's alliance program. The program is designed for Interface's partners who demonstrate high levels of experience, success and commitment in marketing, selling and implementation. Partners will receive a host of benefits, which include expanded sales and marketing support, training discounts and enhanced access to professional services and customer support assistance.

SamePage Solutions, a CRM service provider, has received additional capital funding from an investment consortium led by Amicus Investments. SamePage will use this additional funding to upgrade infrastructure, expand its support staff and grow the business at a faster pace.

Sento, a CRM service provider, reports first quarter results for fiscal 2001. The company reported revenues from continuing operations of $6.2 million compared to $4.9 million for the same quarter in the previous year, an increase of approximately 27 percent.

Eyretel, a global provider of voice and data recording systems, announces that Technology Marketing was awarded "Best of Show" at the recent Communications Solutions Expo in Washington D.C. Awards emphasize technologic innovation and product feature sets.

Unica, a provider of analytical CRM solutions, has been placed in the leaders quadrant in a report prepared by Gartner. The new report names the company as one of the strongest options among relationship optimization solutions.

People & Promotions

ICT Group, a global provider of CRM solutions, has appointed David C. Morrell as the company's vice president of sales. In his new role, Morrell will be responsible for expanding the sales and business development initiatives of the subsidiary, iCT ConnectedTouch. Morrell has 20 years of sales management experience and most recently served as international sales manager for iWork Software, where he directed the start-up of its international division and helped develop the company's software business for clients and partners across Europe.

Partnerships & Alliances

SPSS, a provider of analytical technology, and Siebel Systems, a provider of e-business applications software, announced that SPSS has joined the Siebel Alliance Program as a strategic software partner. As part of the alliance, SPSS will integrate its customer-focused analytical solutions and products with Siebel e-business applications. The partnership will deliver integrated solutions to horizontal and vertical markets including financial services, telecommunications, retail and healthcare.

Allegis, a San Francisco-based provider of software for collaborative commerce, and San Diego, Calif.-based Silicon Space have partnered to provide comprehensive Partner Relationship Management (PRM) solutions to Global 2000 companies.

The solutions will help enable customers to increase revenue. The companies will work together to combine the Allegis e-business suite of PRM solutions with the strategic consulting services offered by Silicon Space and also develop joint marketing, sales and consulting capabilities allowing customers to realize faster ROI.

Global Briefs

The Harte-Hanks Trillium Software division, a provider of customer data quality solutions, has expanded its Global Technology Alliance Intitiative with the signing of three new international resellers. The Eniac Corporation of Venuzuela, BlueDot Software AG of Switzerland and IntoDQ of the Netherlands have agreed to distribute the Trillium Software System.

global email company limited (gem), a Northern Ireland customer service provider, has announced an alliance with online retailer Amazon.com to enhance its worldwide customer service network. The agreement provides that Amazon.com will take an equity gain. gem will complement Amazon.com's existing customer service network, which includes seven customer service centers, incorporating both internal and co-sourced facilities.

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