After losing its edge in the marketplace towards the end of 1999, IntellAgent Control, makers of Lotus Notes-based IntellAgent Control, was officially bought out by TJ Group OYJ on June 29, 2000. This deal gave TJ Group, a global e-business technology and communications provider based in Finland, the rights to all intellectual capital, including the popular sales force automation product IntellAgent Control.
Only recently wrapping up an aggressive expansion effort, the company plans to focus on CRM with hopes of establishing itself as a leader within the European space, as well as making an impact in the United states. The company operates a subsidiary named TJ Group America with offices in Dallas. Although the company is in the process of completely rewriting the original product, it is
currently providing full support and updates for all existing
customers. In fact, they've put out three new releases since last year.
"The new product contains features which resulted from input provided by the worldwide TJ Group customer base, as well a consolidation of the Finnish sales automation product called TJ Sales and the integration of the Finnish services automation product called TJ Help Desk. We're conducting a world-wide development effort--we have people on the development team in Germany, in Finland and in the [United states]," says TJ Group product manager Art Phynes. "It is a complete CRM solution with five main components including sales automation, marketing automation, service automation, marketing campaign management and executive information distribution." The so far unnamed CRM suite will target midsize to large businesses and is scheduled to launch in October.