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Phoenix Networks, a national Internet Service Provider (ISP), has selected Clarify CommCenter as its front-office solution. Clarify will supply Phoenix with an automated, end-to-end customer relationship management system, integrating crucial business applications. The CommCenter will combine Phoenix's contact management, order processing and provisioning, customer management and customer care on a single system, providing a clear flow of information between departments. The system will reduce Phoenix's internal costs, enable personalized service and anticipate customers' needs.

The Harvard Business School selected MarketSoft eLeads to manage conference and seminar leads captured at its Cyberposium Web site. Cyberposium unites MBA students, academics and industry leaders to explore the latest thinking on technology and business. Students pursuing job opportunities with companies attending the conference visited the Cyberposium Web site and used eLeads to indicate which companies they were interested in. eLeads automatically prioritized, tracked and distributed the leads to the appropriate companies. In other MarketSoft news, Fidelity Investments will use MarketSoft's new eOffers solution to handle its one-to-one marketing efforts.

Timber Products Company, a provider of forest products in North America, has chosen the Pivotal eRelationship 2000 solution to provide service to its customers and partners over the Internet. When the solution is fully implemented, customers will be able to browse a customized Web portal, view account information online, and receive personalized updates and responses from the company. In other Pivotal news, CornerDrugstore.com is using the Pivotal eRelationship solution to help independent pharmacies create an Internet presence. Using the solution, the stores will customize a unique virtual storefront offering an online catalog of health products, prescription drugs and health information.

Swiss Life, a European life insurance company, will implement Onyx Front Office for more than 500 of its customer-facing staff. The first phase will be deployed in the employee benefits department, and subsequent phases will be installed in the investment management and personal finance business units. The CRM system will allow all customer-facing staff, including sales, customer service and marketing, to manage common customers and prospects between different departments. The system will be hosted by application service provider Interliant.

Quadriga, a British supplier of interactive technology for hotel guest rooms, has selected Saratoga Systems Avenue 5.0 to help its sales team work more effectively with customers across the Middle East and Europe. With Avenue, Quadriga's salespeople can access customer information that is fully up-to-date. The Saratoga software will also help improve management reporting functions at Quadriga's corporate office.

Portland, Ore.-based Freightliner, a heavy truck manufacturer, has signed an agreement to use FirePond Sales in hundreds of dealerships worldwide. FirePond Sales helps personalize a built-to-order truck sale. Using the solution, Freightliner representatives can guide customers to the best match for their needs, based on answers to questions about intended product use, style preferences, financing requirements, delivery requirements and environmental demands.

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