A bulletin board of CRM implementations.
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• MarketSoft, a provider of B2B e-marketing solutions, recently announced that both Excite@Work, a broadband online service provider, and Poly-Hi Solidur, a processor of semi-finished UHMW-PE, will standardize on MarketSoft's eLeads, a Web-based lead management system. With eLeads, both companies will be able to route leads generated from all customer touch points to the appropriate direct or indirect sales channel.

• C2 Media.com, a New York City-based provider of digital and screen graphics solutions, will utilize Definity IP Solutions from Avaya for a company-wide voice and data network. The network will handle all internal calls among C2 Media.com's 19 locations. When C2 Media. com's employees place a call, the server recognizes whether it is an internal or external call and routes the call. Definity converts the company's internal calls into IP packets and opens a line to the Internet connection. Avaya is the former Enterprise Networks Group of Lucent Technologies that was recently spun off.

• Navigation Technologies, a developer of digital map information for navigation systems, will implement the CRM suite from CRM software developer stayinFront. The suite includes Visual Elk, Panorama and Web Works. Using Visual Elk, the company will use a Web and disconnected CRM solution to manage its business operations, which are spread across multiple countries and time zones.

• GeePS.com, a "location-sensitive" wireless ASP, is testing new mobile commerce technologies through the wireless delivery of local shopping information at Palisades Center Mall in West Nyack, N.Y. Stores at Palisades Center will be able to send wireless messages to consumers via WAP-enabled phones. GeePS.com will also provide text messaging capabilities to help these stores reach consumers at their homes via computers and cell phones. Consumers register at the Palisades' Web site to indicate the stores from which they want to receive messages.

• Continental Airlines and US Airways will implement the eQuality software suite from Witness Systems, a provider of customer interaction recording and analysis software. The air carriers will use the eQuality system in their customer contact centers to help enhance customer interactions. The eQuality recording solution enables travel industry contact centers to capture customer information through a software tool that monitors customer interactions.

• FirstRing, an interactive call center and customer care provider, has implemented the first phase of Interactive Intelligence's "all-in-one" communication software solution. The solution automatically routes calls between FirstRing's headquarters and its customer support center in Bangalore, India. The solution also provides screen pops to FirstRing agents, giving them customer information simultaneous with the call. Predictive dialing features are expected to increase agent productivity, along with built-in features, such as interactive voice response (IVR) and fax-on-demand service.

• Hewlett-Packard has selected Contract Renewals Plus from Rainmaker Systems, a provider of Internet-enabled sales and marketing services, for selling and renewing hardware service contracts, known as Support Packs. The Rainmaker solution will act as an extension of HP's internal sales and marketing organization to sell the Support Packs that cover such products as LaserJets and workstations.

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