• A&E Signature Service, the product service division of retail giant Montgomery Ward, has selected Vantive's CRM solution Vantive Enterprise to enhance its sales, marketing, customer service and support activities. In other Vantive news, personal response service provider Lifeline Systems will use Vantive Support as the foundation of its CareSystem service delivery platform. This platform connects seniors with help in case of an emergency. Vantive Support will provide CareSystem representatives with the information necessary to address subscribers' needs. Lifeline Systems is also currently implementing Vantive Sales to automate its sales, marketing, customer service and support operations.
  

  
  

• Optical Laser, a value-added distributor of mass storage and document imaging computer peripherals, recently implemented and integrated Siebel's CRM solution with its distribution/accounting system-Prism-to provide a single application for the company's sales and support professionals. NexGen SI, an Irvine, Calif.-based mid-tier consulting group, carried out the implementation.
  

  
  

• Gulfstream Aerospace, the leader in intercontinental business jet aircraft, has selected the 2order interactive selling system from BT Squared Technologies for its Completion and Aircraft Services businesses. The 2order system is enterprise software that automates sales, quotation and order management.
  

  
  

• Tire and rubber giant Bridgestone/Firestone has chosen Retail Target Market System (RTMS) solutions to improve communications between the company and its 17 million customers. Bridgestone/Firestone, the American subsidiary of the Japanese tire maker Bridgestone, will use RTMS' Archer software to manage more than 230 million customer purchase details from 1,500 retail outlets nationwide.
  

  
  

• Toronto Dominion Life Insurance Company will use Janna System's Contact Enterprise to automate its sales force and call center. After implementation of the Web-based Janna solution, TD Life will be able to access client databases from its central office as well as from remote locations.
  

  
  

• Peregrine Systems, a provider of infrastructure management solutions, has chosen Vancouver-based Pivotal Software to provide a CRM solution for its sales force. Peregrine is currently implementing the Pivotal Relationship 99 solution in a pilot program for 50 users based in San Diego. Ultimately, the company will deploy the solution for 650 users worldwide.
  
  

• America Online will use Pegasystems' solutions to improve the quality of service delivered to its 17 million customers. AOL will implement PegaWORKS, PegaCONNECT, PegaREACH, PegaCALL and PegaWEB solutions in its Acquisition and Payments department to automate all inbound customer care requests, such as billing inquiries and membership changes.
  

• Communications systems vendor Executone Information Systems has selected Webridge Mainspan as its comprehensive partner management solution. The company will use Mainspan to provide targeted, up-to-the-minute information on pricing and products, as well as online training to its partners. Long term, Executone will use Mainspan to integrate investors, suppliers and other key business partners more closely into its organization.
  

• Palm Computing, maker of the popular PalmPilot PDA series, will implement InFact Technologies' Web 24X7 customer support module onto its Web site, which will provide Palm users a self-support service option.
  

• Utility.com, an Internet utility company headquartered in Albany, Calif., has purchased Silknet's eService CRM solution to manage relationships with customers and partners. The Silknet solution will enable Utility.com to provide customer self-service using the Web, e-mail, telephone and other messaging media.
  

• Rainmaker Systems, an outsourcer for customer retention programs, will use Rubric's Enterprise Marketing Application (EMA) to launch and manage a series of customer relationship programs. Using Rubric EMA, Rainmaker will manage high-volume subscription, service and renewal contract programs for its customers.
  

• Computer Associates/Platinum Technology successfully implemented the WisdomWare Sales Coaching solution across its global sales force. Using the WisdomWare solution, Platinum provides its 1,000-person global sales force with access to product and competitive information.
  

• InperParc Associados, a Brazilian customer relationship management outsourcing company, will use Cincom Systems' Encompass application suite to provide CRM services through its inbound and outbound call centers. The contract between the two companies is valued at $1 million and represents a full implementation of the Cincom solution, which includes Call Center Sales and Service, WorkFlow FrameWork, Product and Service Configurator and Document Processing.
  

• KPN Orange Belgium, a new Belgian mobile telecommunications provider, has chosen Inference's k-Commerce software to improve customer service. Inference k-Commerce provides customer support representatives with the technical information they need to answer specific customer questions and diagnose equipment problems over the phone. KPN Orange also uses this technology in its three retail stores to answer customer inquiries on the spot.

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