Blueflame, a Hackensack, N.J.-based e-business solutions subsidiary of Aztec Technology Partners, has developed a mobile sales automation system for the F.A. Bartlett Tree Expert Company in stamford, Conn. Using the Fujitsu stylistic LT C500 mobile pen tablet computer, the tree company's 180 arborists can access forestry data, topographical maps and technical tree care reports during site visits with customers. The mobile solution provides graphical representations of the clients' properties and enables the arborists to generate proposals on-site.
Royal Caribbean Cruises (RCC) in Miami has selected two modules from the Protagona Ensemble suite of Chicago-based Protagona Worldwide, a producer of marketing software, to enhance RCC's marketing programs. The cruise company will deploy Producer, an integrated campaign management application that creates a unified view of RCC's customers across multiple channels, and eCast, a marketing application for sending targeted, one-to-one, permission-based e-mail messages to customers and prospects.
Galveston, Texas-based American National Insurance Company has expanded its Cambridge, Mass.-based Pegasystems' CRM implementation to include the Web component of PegaCRM. Credit insurance customers now can get policy and claims information over the Web, and agents can use a standard Web browser to check on claim status and review policy coverage details and claim information. PegaCRM Web solution helps to deliver information across all banks, credit unions, auto dealers and finance companies served by the Credit Insurance Division.
Home improvement retailer The Home Depot has chosen Basking, N.J.-based Avaya as its supplier of multichannel CRM solutions for its new customer contact centers. Using Avaya's Interaction Management solutions, The Home Depot can deliver information to agents' desktops in regional customer support centers, enabling agents to respond to customers using any communication medium. Interaction Management uses an open platform that integrates with existing systems and communications equipment from multiple vendors. The Home Depot's first contact center will open in September in Tampa, Fla. and will employ 1,000 agents.
Knowledge Impact, a Wayland, Mass.-based provider of end user e-learning and performance support solutions for enterprise applications, has been selected by Campbell, Calif.-based Saratoga Systems, a supplier of enterprise sales force automation software, to bring Web-based training to Saratoga's iAvenue suite of e-business solutions. Saratoga will create a simulated interactive learning environment where users can receive training from their own desktops. Knowledge Impact will design elements throughout the course, including menus, buttons and toolbars.
Delano Technology, a Toronto-based campaign management solution provider, has formed a relationship with CNC Global, a staffing service with offices throughout Canada, so that CNC can interact more effectively with clients. Delano's event-driven capabilities will enable CNC to automatically trigger personalized campaigns to notify prospective job seekers about new job openings, based on personal profiles, matching credentials and applicant interest. The Delano service suite also will enable CNC Global to handle online inquiries for service and employment leads from visitors to their Web sites. This will enable customers to update their profiles, subscribe to CNC newsletters and complete online surveys.
Newton, Mass.-based LifeFX, a developer of stand-in virtual people for the Internet, and Banksiel, a provider of IT banking services in Italy, are assisting Italian banks by providing LifeFX's biologically-based facial-modeling human interface for online banking services. Banksiel's first stand-in virtual representative will appear on the company's Web site in August. The virtual agents will be used in a number of online banking service applications as Web greeters, FAQ responders and virtual tellers. The virtual reps will guide visitors in a friendly manner, implement customer profiling and seamlessly integrate with e-commerce systems.