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The Latest in Products and Services
For the rest of the November 1999 issue of CRM magazine please click here
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Wireless Modem

Problem:
Your sales reps want a wireless modem to help them stay connected on the road.
Solution:
stay connected to information and resources while on the road with the Uniden Data 2000 portable wireless cellular communication modem from Japanese wireless communications device-maker Uniden. The Uniden Data 2000 fits into the PCMCIA Type II slot on your handheld computer or laptop so you can respond quickly to business needs, retrieve e-mail or connect to the Internet over the CDPD public cellular network. In addition to allowing simplified access to operational status and statistics, the PC Card can be used with Windows 95, 98, NT or CE and offers either 128-bit key or 40-bit key encryption options. The Data 2000's Graphical User Interface lets you configure, control and monitor the device's performance. The Uniden modem is packaged to allow easy Web browsing. Price: $349. Contact: (888) 6UNIDEN; www.uniden.com

stop Modem Mayhem


Problem:
Your sales reps want a quick connection to your corporate network or the Internet that also protects their modems from digital PBX phone lines.
Solution:
Konnex has developed the Mobile-USB, which enables productivity from anywhere in the world, providing mobile professionals with modem communications when an analog phone line is unavailable. The Mobile-USB weighs only three ounces and fits in your pocket. Because the Mobile-USB connects directly to the computer's USB port, it eliminates the need to keep spare batteries on hand or to pack an AC adapter. Simply plug the coiled cord of any telephone handset into the Mobile-USB to make your portable computer compatible with any V.90 modem that will support connection rates up to 33.6.kbps. The price is $129. (800) 275-6354; www.konnexx.com

Sales Quoting Support

roblem:
You need an affordable way to improve customer communications and increase sales.
Solution:
QwikQuote Version 5 by Electronic Business Universe provides affordable sales-quoting software so you can produce sales quotes over the Web. New "intelligent printing" techniques and screen buttons like "Convert to Order" help QwikQuote users create and print quotes and orders. Its compatibility with Adobe Acrobat allows quotes to be exported directly to a PDF format that can be attached to e-mail and opened by customers. QwikQuote works with Microsoft Outlook, ACT!, GoldMine and Maximizer to compile, price, customize, print, fax or e-mail a sales quotation order. The software contains its own contact list, interactive profit and commission analysis, product bundles, online help and catalog window. Price: $199. (800) 59-THINK; www.qwikquote.com

Virtual Manager

Problem:
You want to increase sales for your small business.
Solution:
3Lance Communications has launched myNetsales.com- -the only free Web-based CRM and sales process management tool for small- to medium-sized businesses. MyNetsales.com helps you focus on tracking leads, generating next steps and refining selling efforts. Critical information such as product data sheets, sales forecasts and contact databases can all be accessed through the Document Library and Reporting features. Employees can also edit information on the road and share important information with team members and employers can track updates anytime through any Web browser. MyNetsales.com proactively helps a small business force to identify its sales process, track leads and refine selling efforts. A single-user basic membership is free. Other options are available in a Gold membership for $9.95 per month and a planned Platinum membership for groupware for release before the end of the year. (617) 350-0160; www.mynetsales.com

Orchestrating CRM Systems

Problem:
You would like to facilitate interaction between your web site, call center and sales teams.
Solution:
Deploy e-business, sales, marketing and service initiatives with Clarify's eFrontOffice. This CRM suite ties Web service, sales and marketing to traditional customer interaction, linking customers to e-commerce activities. Integrate all interactions in a single routing and queuing system, including auto-response, self-service or live interaction. Analyze and classify incoming e-mail and determine the appropriate response method. Customize self-service and self-sales into a single view, giving customers a productive online experience. Users of Clarify's eFrontOffice can run any Clarify application from within industry-standard browsers, including Microsoft Explorer and Netscape Navigator. Prices begin at $20,000 per application server plus an additional fee based on volume usage. (888) CLARIFY; www.clarify.com

Ubiquitous e-mail

Problem:
You want your sales force to be able to check and respond to e-mail anywhere without being bogged down by an excessive number of messages.
Solution:
Wireless Internet service and content provider, GoAmerica Communications, now allows GoAmerica subscribers instant and wireless manageability of their POP3 e-mail accounts, including POP3 access to Microsoft Exchange and Lotus Notes, from a two-way pager. Mobile individuals access e-mail messages through GoAmerica's Go.web browser, allowing them the ability to read, reply to, forward and delete e-mail messages at their own convenience. Using either the 950 Inter@ctive or Blackberry two-way pager from Research in Motion, users can stay in touch and obtain critical information from the Internet while on the road. POP3 e-mail access is free with a subscription to the Go.Web personalized interactive Web content service. Access to Go.Web starts at $9.95 per month. (888) 462-4600; www.goamerica.net

Clik! And Save

Problem:
Your road warriors need a compact way to store and carry digital information on the road.
Solution:
From the makers of Zip drives and Jaz drives, now comes the Clik! PC Card drive, a magnetic drive that slides into a notebook's PC Card slot to create an information storage system as portable as your computer. Iomega's Clik! drive uses removable 40-megabyte Clik! disks, which hold as much information as 25 floppy disks. Clik! drives are compatible with Windows 95 or 98 and can be moved from one laptop to another for easy file sharing. With a data transfer rate of up to 600 kilobytes per second, a 1-megabyte file can be transferred in less than four seconds. The drive goes into sleep mode after a three-second idle, saving on battery power. The Clik! PC Card drive measures 5mm by 54mm by 86.5mm and weighs 41 grams. Price: $199.95. Clik! disks cost $9.99 per disk when bought in a 10-pack. Contact: (800) 697-8833; www.iomega.com

Custom Document management

Problem:
You want to simplify document access for mobile salespeople using multi-applications or Java and Web-site developers.
Solution:
Quickstream Software, Inc. has developed three new interfaces that enhance the company's Java-based document management system, DocCentral. The Quickstream Developers Kit (QDK), Open Document Management API (ODMA) and HTML Interface are all Internet/intranet capable. QDK is a set of simple Java functions that developers can use to create customized features and incorporate them into DocCentral. The HTML Interface allows Web browsers a direct connection into a DocCentral server and to view, retrieve, search for and place any file. ODMA allows applications to connect and work directly with document management systems or over the Internet. Pricing for DocCentral server software starts at $2,950 individually. (888) 769-9898; www.quickstream.com

Self-Serve e-Business

Problem:
You need swift Solutions to your fast-paced business conditions.
Solution:
Blaze Software's Blaze Advisor Solutions suite helps speed up the design and deployment of e-business self-service Solutions. This new product family makes it possible to create, deploy and upgrade Web self-service applications for customers, employees, suppliers and e-business partners. The suite is made up of four products including Blaze Advisor, which enables personalization for e-business self-service applications. Blaze Advisor Rule Server provides scalable, multi-client, application server-ready deployment for e-business applications powered by Blaze Advisor. Blaze Advisor Innovator gives business managers the ability to add and modify business rules. Blaze Advisor Quick Deployers links Advisor-enabled applications with popular middleware and messaging protocols. Pricing depends upon configuration.(800) 876-4900; www.blazesoft.com

Special Alert

Problem:
You need a Solution that monitors your company's existing information systems and automatically communicates selected activities to the appropriate people.
Solution:
WorkWise Software's Business Alerts lets organizations monitor back-end, front office and e-business systems for critical business events and then notify customers, personnel and business partners via e-mail. By putting the software online, organizations can give customers personalized and pertinent information for each transaction. WorkWise Business Alerts enables users to provide responses to customers' needs and to change business conditions 24 hours a day, seven days a week. It also lets them check the status of credit holds, inventory thresholds, sales ratios, urgency levels and other data, and then automatically pass this information along to the person who needs it. Pricing depends on database access requirements. (800) 967-5947; www.workwise.com

Presentation Management

Problem:
You want to extract full value from the information in your presentation materials.
Solution:
Web-based Presentation Librarian Enterprise Edition from Accent Graphics is an automated presentation management tool that provides real-time support to your organization. Your mobile sales reps can use this tool to produce custom presentations targeted to the opportunity at hand. Users select slides from the library, and then Enterprise assembles the presentation, compresses it and downloads it to the user's computer in PowerPoint format. Users can import presentations, create and organize the library, establish security parameters and manage updates and changes. Graphical viewing capabilities make the library easy to use. Security settings are flexible and can be set for various levels, limiting users to only those materials they are authorized to view. Price: $14,600. (800) 771-6011; www.accentgraphics.net

Mobile Connections

Problem:
Your remote and mobile workers want access to company data while they are in the field.
Solution:
You can now extend critical business applications to Symbian's EPOC technology-powered devices with Sybase's SQL Anywhere studio technology. Mobile phone users and wireless communicators gain access to sales force automation, service, support and scheduling information via a powerful SQL database and two-way synchronization technology. Sybase's UltraLite deployment technology allows customized database capabilities to suit the memory requirements of an open application on the device. Users can also download and upload information from any corporate database using a Symbian-powered device, utilizing the two-way server synchronization. Corporate users of smartphones and communicators can now have company data at their fingertips. Prices start at $399. (800) 879-2273; www.sybase.com

e-Solution

Problem:
Your mid-market company needs an effective CRM strategy to build long-term relationships and to take better care of customers and prospects.
Solution:
ON!contact Software's eCMS is a complete e-CRM application suite employing Web-based functionality throughout a company for managing customer and prospect relationships for sales, marketing and customer service representatives of mid-market companies. eCMS is fully accessible via a Web browser and consolidates all customer and prospect information in a single, unified Web-based format. A few of eCMS's features include automation of workflow for lead assignment; customer service inquiries and automated business rules; integration to your company's homepage; and the capture of prospect, lead and customer service information with automatic routing of information from a company Web site to eCMS. Upgrades are free to current users or available at $1,495 per user with quantity discounts available. (800) 886-0866; www.oncontact.com

Entrepreneur Haven

Problem:
You need a centralized resource and networking system to establish and expand your online business.
Solution:
Webentrepreneurs.com is a new membership-based Web site offering information, resources and networking capabilities to support all stages of internet business development for internet entrepreneurs. Members get exposure to other members and guests with common business goals via multiple bbs/message boards and chat sessions with industry experts. Receive monthly newsletters with industry-specific information and increase your exposure to other online business owners with a listing in the members' directory. The site focuses on the unique challenges faced by businesses in the Internet marketplace, offering information, resources and networking capabilities to support all stages of Internet business development. An annual membership costs $99. (619) 243-9898; www.webentrepreneurs.com

Web-based contact Network

Problem:
You want a contact manager that is easy to operate.
Solution:
Contact Management Expert, an entirely Web-based corporate contact management system by Applied Innovation Management, permits you to keep your database current without any uploading, downloading or remote data synchronization. Contact data to be input by any authorized user via a standard Web browser. Assign new contacts to specific staff members manually or automatically through a configurable assignment protocol based on criteria you select. Keep a complete history of the client/sales staff relationship by attaching e-mail correspondence, quotes, purchase orders and other documents in the sales cycle. Sales reps can access or input their personal contact data from any Internet-capable computer, while managers can get a global view of all sales activities. The price is $1,000 per license. (800) 942-7754; www.innovate.com

Spread the Wealth

Problem:
You want your mobile sales force to get up-to-date business information on a variety of mobile devices.
Solution:
Transaction Information Systems, an architect of e-business Solutions for Wall street, has released version 3.0 of its NetIntegrator middleware, which allows businesses to easily extend their e-business systems beyond PC and notebooks to Internet appliances like PDAs, cell phones, kiosks and pagers. NetIntegrator provides a secure and reliable platform for real-time electronic data delivery. It manages the flow of information between a Web server and back-end applications such as corporate databases, market feeds from Reuters or Bloomberg, trade processing systems and transaction monitors. When a user makes an information request, it is delivered in different ways depending on the delivery device. Price: $125,000 for a typical environment. Contact: (212) 962--1550; www.tisny.com

Wireless Wonder

Problem:
You want your mobile sales force to have wireless access to corporate data.
Solution:
Sierra Wireless has started shipping the AirCard 300 for Windows, a Type II wireless PC Card Solution for mobile devices supporting Windows CE, 95, 98 and NT. Using the AirCard 300, your mobile sales reps can access the Internet through the Cellular Digital Packet Data (CDPD) network on mobile devices with at least one Type II PC Card slot. They can check customer information and product availability from remote locations and update records on the spot. The card also enables remote signature and bar code validation on suitably equipped handheld PCs. It boasts a low energy-consumption rate, drawing its power from the notebook at an average penalty of less than 10 percent. An optional power pack delivers up to 16 hours of additional battery life for handheld PCs. The wireless PC card shuttles easily between computers, convenient for those who use multiple types of mobile devices. Price: $549. Contact: (604) 231-1100; www.sierrawireless.com

Get Connected

Problem:
A server packed with data won't do your mobile sales reps much good unless employees can access the server from the road.
Solution:
Dynamic Mobile Data Systems can help with its Mobile Server software. Mobile Server is a set of wireless drivers and controls for Microsoft NT servers and wireless devices that enables corporations to make their data, applications and processes available to remote and mobile users. With Mobile Server, corporate and standard off-the-shelf applications that use Open Database Connectivity (ODBC), Mail Application Interface (MAPI) and Winsock can be wirelessly enabled. Mobile Server supports the nationwide BellSouth Intelligent Wireless Network and uses the compact RIM Inter@ctive Pager 950. It supports wireless browsing for palm and handheld computers and wireless access to Microsoft Outlook and other packages for MAPI interfaces. Price: $20,000 for Server Site License, $295 per Client License. Contact: (732) 302-1700; www.dynamicmobiledata.com
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