New & Noteworthy
For the rest of the July 2003 issue of CRM magazine please click here
CRM ACCPAC has released version 5.5 of its CRM suite. The Web-based solution touts a new user interface and significant enhancements throughout its sales, marketing, and customer care functions. ACCPAC CRM 5.5 also introduces expanded email integration and response management with support for most email systems. www.accpac.com PRM ChannelWave Software announced the availability of its new Mid-Market Edition, designed specifically for companies with revenues up to $100 million. ChannelWave Mid-Market is a fully Web-based solution and provides channel management infrastructure aimed at helping businesses to compete more effectively and create a sustainable distribution advantage. www.channelwave.com Contact Center Concerto Software has released the newest version of its outbound customer contact solution, Unison Version 7.0. According to the company, the product delivers greater system capacity, redundancy, and performance for businesses that produce high call volumes and need to improve campaign effectiveness. www.concerto.com eCRM Talisma's new Talisma WebCenter 5.0 has updated technologies for managing cross-channel customer interactions via any platform, including real-time chat, collaboration, and instant messaging. www.talisma.com Incentive Management Motiva has announced Motiva 9, which it is calling its most significant product release. The enterprise incentive management suite is designed to align workforce performance and compensation plans with business goals. Motiva 9 includes such features as Web-services integration, advanced incentive plan modeling capabilities, and complete globalization. www.motiva.com KM ServiceWare Technologies announced the addition of a mid-market product to its portfolio of enterprise knowledge management solutions. ServiceWare Express is designed to enable midsize enterprises or call center and help desk divisions of large enterprises to effectively use corporate knowledge to improve customer satisfaction, enhance service quality, and reduce operating costs. www.serviceware.com Web WebSideStory has launched its latest version of HitBox Commerce, a service that helps retailers to optimize their cross-channel tracking, analysis, and marketing activities in real time. The new version contains lifetime customer analysis features, and customizable executive dashboards. www.websidestory.com CRM Siebel Systems has updated its integration application, Universal Application Network 2.0. The product boasts more than 50 industry-specific integration applications for nine verticals. UAN operates using the latest industry standards based on XML and Web services. www.siebel.com
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