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New & Noteworthy
For the rest of the May 2003 issue of CRM magazine please click here
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Demand Management J.D. Edwards has released Demand Forecasting, a solution for companies looking to better manage product supply and demand. The company says the new collaborative module analyzes sales and shipment history and applies advanced algorithms to statistically predict what sales will be. Features include a statistical-based safety stocking to help maintain optimal inventory levels, scenario, and what-if analysis functions to identify exceptions, and an automated forecasting engine. Aiming to appeal to mid-market companies, Demand Forecasting is available now and is the first component of the company's planned supply chain management release, Supply Chain Management 9.0. www.jdedwards.com Customer Support Salesnet is branching out into customer support. The online provider of sales force automation solutions is integrating with Qualte's online customer service technology, so customers can share critical sales data with customer service employees. Qualte has two products: Xpress for small businesses, with one to five customer service representatives (CSRs); and XL for midsize to large organizations, with five to 50 CSRs. www.salesnet.com Mobile CRM Synergistix Data Solutions introduced a Tablet PC version of its Call Activity Tracking System, designed to help pharmaceutical companies plan and track activities with physicians, pharmacies, and hospitals. The new version of the software lets pharma representatives automatically capture information at the point of contact, eliminating paperwork. It also offers instant access to up-to-date records on every physician and records the physician's signature on the spot, storing the information electronically, thus reducing record-keeping errors and lost documents. www.synergistixdata.com Customer Service eGain Communications has unveiled the newest version of its customer service management solution. eGain Service 6 is an Internet-based solution that includes upgrades of existing functionality, as well as new features created to reduce the cost of ownership and increase the return on investment for its customers. EGain CEO Ashu Roy says that the company communicated extensively with key customers about their customer service strategies, then used that information to help create the eGain SMP platform. The new solution is being touted as having best-of-breed capabilities and supports J2EE, XML, Web Services, http, and JDBC. New features in eGain Service 6 include eGain LiveWeb, for live Web chat and cobrowsing; eGain KnowledgeAgent, a guided knowledge solution; eGain WorkDesk, an end-to-end management solution; and eGain SelfService, the contact center element designed to integrate Web self-service via FAQs, virtual agent technology, and other management tools. www.egain.com
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