Hot Prospects
The latest CRM products and services
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People Portal Solutions
PeopleSoft introduces Government Portal, a rapid implementation platform for the vendor's eGovernment solution. Government Portal is both a navigational tool and a development platform designed with open architecture to integrate easily with third-party software and external content. Companies can implement the solution right out of the box and integrate it with PeopleSoft Financials for Education, eProcurement and Budget Planning. It can create a single point of entry for all users to access essential government services. It also lets the public make inquires and payments and provide required information. For pricing information call (800) 380-SOFT or visit www.peoplesoft.com

Your Money's No Good Here
FreedomPay, which develops networks that facilitate cashless purchases, offers a service designed to reduce customer hassles and build customer loyalty. Consumers can set up a FreedomPay membership via phone, Web or at participating stores. With this membership, they can use the network to make small, everyday purchases and receive instant rewards at vending machines, fast food restaurants, company cafeterias and more. Here's how it works: By waving a FreedomPay Radio Frequency Identification wand over a sensor, purchases are automatically deducted from an account set up through FreedomPay's network. Users can also check personal profiles and account balances. FreedomPay membership costs nothing and makes cashless purchasing convenient and rewarding for consumers and partners. To set up a free account call (888) 495-0222 or visit www.freedompay.com

Office on the Go
Nextel Communications has released Nextel Mobile E-mail, a new solution that lets users access Microsoft Outlook and Lotus Notes e-mail, calendar and contact information from Nextel Internet-capable wireless phones. Customers can create a single wireless office environment wherever they go. They can also use Mobile E-mail to gain centralized, wireless access to multiple Internet e-mail accounts and download the software from the Nextel Web site onto their PC. The product is included in Nextel Online Plus wireless Web services, which are priced at $10 per month for unlimited access. For more information call (800) 639-6111 or visit www.nextel.com

Rate Your Performance
Saba Software, a provider of human capital development and management solutions, recently released Saba Performance 4.1, a globally scalable, Internet-based performance management system. The new version automates business processes that occur across the extended enterprise, tying in customers, partners, employees and suppliers. Saba Performance offers goal setting and tracking capabilities, Web-enabled performance feedback capabilities that simplify the review process, and integrated learning and performance with the help of Saba Learning, the company's Internet-based learning management system. For pricing information call (877) SABA-101 or visit www.saba.com

A Source of Comfort
White Pajama, a provider of hosted CRM contact center solutions, recently debuted its Outsourcer Edition solution. This new edition increases the speed of deploying and integrating contact centers through XML-based Application Programming Interface (API) technology. The API enables any third-party application to share a contact database with White Pajama. This latest offering provides contact center functionality for unified customer interaction across all communication media, including telephone, e-mail, Web chat and Web collaboration. For pricing information call (877) 725-2621 or visit www.whitepajama.com

A Remedy for Constituents
Remedy Corporation, a provider of CRM solutions, has introduced Remedy Citizen Response, a CRM solution designed for government agencies. Citizen Response automates the process of tracking constituent inquiries from request to response to resolution, helping to improve government agencies' ability to effectively serve their constituents. Citizen Response lets users efficiently log and track suggestions via phone, e-mail or in person and analyze and route inquiries to the appropriate agency. It also enables agents to respond to inquiries in a timely manner and reduce call volume with Web-based self-service. Pricing starts at $30,000 and includes three user licenses. Additional licenses are available. For more information call (925) 469-4250 or visit www.remedy.com

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