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CRM Across the Wire
IBM has teamed with Portico Consulting to release a new cloud service for customer experience.
Jacada has joined the Interactive Intelligence Global Alliance Program.
Report automation and sales funnel support added to SutiCRM 7.0.
The acquisition of assets from Quality Software Corporation to bring a cloud-native suite of contact center quality management capabilities to the enterprise.
The integration allows contact center agents to instantly translate customer communications in multiple languages.
BORN Group, Connexus, CrossView, Gorilla Group and Tacit Knowledge offer turnkey hybris Commerce solutions for the SMB market
Upgrades include integrations between customer service and care management to provide single view of all customer interactions.
The deal brings insights from Lithium communities into Dynamcis CRM.
New products help companies monitor and respond to customers across social channels and share insights.
TruConversion brings together heatmaps, surveys, polls, A/B testing, form analytics, and conversion funnels in one product.
The new version of Salience text analytics offers greater contextual understanding
eTrigue has added enhanced content management capabilities to its marketing automation application.
New multi-user capabilities allow for greater sharing of information.
Coveo has expanded its ecosystem to scale service delivery of fast growing Salesforce Search applications.
Amdocs CES 9.3 includes new online commerce solution to enable service providers to offer multiplay communications services with digital and hard goods.
Placecast provides a solution to transform mobile data into audiences for mobile ad targeting.
New cloud-based version of GoldMine CRM is now available.
XpressBuy lets consumers purchase directly from ads.
The company comes out of beta to launch an ad management platform.
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