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CRM Across the Wire
The newest version of SAP HANA offers increased data synchronization and remote capabilities.
Geofeedia 4.0 lets users understand social media at a specific location in real time.
ZDirect Response Center lets hotels field and respond to guest feedback through a single platform.
The platform lets product managers understand customers and build better products with real-time feedback.
SourceKnowledge Engage measures post-click behavior and delivers relevant marketing materials based on it.
The NICE Complaints Management Suite blends, speech, text, and desktop analytics to identify and route customer complaints. (Featured on SpeechTechMag.com.)
Accenture's analytics applications for the financial services industry can be customized for specific industry segments and workflows.
The virtual agent relies on technology gained during [24]7's acquisition of IntelliResponse. (Featured on SpeechTechMag.com.)
The acquisition of MSC continues Valid's growth spurt.
Speech analytics, mobile recording, and surveying tools round out the new offerings. (Featured on SpeechTechMag.com.)
Vipor CRM 1.1 delivers user-requested features and enhanced performance.
Thew integration simplifies document-related tasks from within Zendesk.
Fonolo joins the Aspect Technology Alliance Program.
Acxiom Impact, an advanced marketing offering specifically designed for enterprise marketers.
New SalesPredict solution uses predictive analytics to predict customer churn.
New capabilities are added to Pega 7 to increase productivity and deepen engagement.
Accenture Customer Insights Solution combines Pegasystems' multichannel and product underwriting capabilities with Accenture Duck Creek core policy solution in a single technology platform.
Datameer releases a new connector for Tableau Desktop and Tableau Server.
IBM has teamed with Portico Consulting to release a new cloud service for customer experience.
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