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CRM Across the Wire
PowerSurveyPlus lets users build and manage surveys right within their CRM systems
Fonolo and SJS Solutions bring virtual queuing data to call center wallboards.
Data quality integration enables users to cleanse, verify, and enhance international customer data.
Aspect gains Linguasys' natural language understanding and interactive text response technology.
MokiTouch 2 offers advanced analytics and remote management of in-store customer kiosks.
The Respoke SDKs allow companies to add instant messaging, WebRTC, and push notifications to their mobile apps.
Evergage Recommend is a personalization tool that targets Web site visitors with relevant information.
New contact center recording and analytics solutions support Interaction Analytics and PCI compliance. (Featured on SpeechTechMag.com.)
The partnership will provide analytics software and related consulting services.
The latest update to ClearSlide's mobile app allows marketers and sales people to record, send, and track video in email messages.
NICE Journey VoC combines voice of the customer and journey mapping to improve customer interactions.
New transactional email marketing service gives marketers control over more than 60 billion customer-facing emails sent by Web sites and apps.
The partnership will result in the integration of the two companies'workforce automation technologies.
The marketing content generator is expected to extend SurveyMonkey's B2B platform.
Enhanced dashboard provides real-time sales activity data.
Sprinklr will provide its software platform for Deloitte Digital clients to deliver a unified view of the consumer and to improve customer experiences across channels.
The partnership brings brands access to Facebook topic data.
The integration enables brands to use their own CRM data to target mobile audiences and measure the impact on in-store sales.
Workstreampeople's communication and dialogue management platform gets an overhaul.
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