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CRM Across the Wire
Intelligent Recommendations serves up product recommendations with a real-time, omnichannel approach
oneAudience has added mobile-driven audiences to Adobe Analytics Cloud's Audience Manager.
Progress NativeChat offers native support for 72 languages and can integrate with web, mobile, and social channels. (Featured on SmartCustomerService.com.)
With Automated Content Sourcing, marketers can pull and repurpose creative content from websites, APIs, and social channels.
Native integration to Salesforce Service Cloud Lightning offers businesses more control and flexibility in orchestrating the customer journey across multiple communication channels. (Featured on SmartCustomerService.com.)
Datorama LiteConnect translates marketing data into dashboards and analyzes it.
Smartcalls allows companies to design flexible outbound calling campaigns with no programming. (Featured on SmartCustomerService.com.)
Lexalytics' text analytics solutions can now make sense of the new emojis that are due for release in June.
MapAnything MAX builds schedules and identifies smart routes using real-time data from sales reps' calendars.
CallMiner Eureka update combines real-time and after-call analytics at 10 times the previous capacity. (Featured on SmartCustomerService.com.)
Partnership will help advertisers reach customers during key planning and booking phases of the travel purchase cycle.
NewVoiceMedia has unveiled a fully integrated omnichannel solution as part of its Spring '18 release. (Featured on SmartCustomerService.com.)
Social Suite unifies social media management, online reviews and customer surveys in a single platform.
Mindmatrix's sales and channel enablement platform will now support electronic signatures.
With Tellwise Salesflows, sales teams can create communication workflows that combine email, calling, and social media.
Executive Overview Dashboard is added to Marchex Speech Analytics to help companies identify, convert, and retain customers with AI and machine learning. (Featured on SmartCustomerService.com.)
Monet WFM for Salesforce.com links with Service Cloud or Sales Cloud to create a unified platform supporting multiple channels
Highspot Everywhere integration delivers pitch capabilities and analytics within SalesLoft.
Omnichannel speech analytics is now enabled on Voxbone's voice platform through APIs and a web portal. (Featured on SmartCustomerService.com.)
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