CRM Across the Wire
The NICE Complaints Management Suite blends, speech, text, and desktop analytics to identify and route customer complaints. (Featured on SpeechTechMag.com.)
Accenture's analytics applications for the financial services industry can be customized for specific industry segments and workflows.
The virtual agent relies on technology gained during [24]7's acquisition of IntelliResponse. (Featured on SpeechTechMag.com.)
The acquisition of MSC continues Valid's growth spurt.
Speech analytics, mobile recording, and surveying tools round out the new offerings. (Featured on SpeechTechMag.com.)
Vipor CRM 1.1 delivers user-requested features and enhanced performance.
Thew integration simplifies document-related tasks from within Zendesk.
Fonolo joins the Aspect Technology Alliance Program.
Acxiom Impact, an advanced marketing offering specifically designed for enterprise marketers.
New SalesPredict solution uses predictive analytics to predict customer churn.
New capabilities are added to Pega 7 to increase productivity and deepen engagement.
Accenture Customer Insights Solution combines Pegasystems' multichannel and product underwriting capabilities with Accenture Duck Creek core policy solution in a single technology platform.
Datameer releases a new connector for Tableau Desktop and Tableau Server.
IBM has teamed with Portico Consulting to release a new cloud service for customer experience.
Jacada has joined the Interactive Intelligence Global Alliance Program.
Report automation and sales funnel support added to SutiCRM 7.0.
The acquisition of assets from Quality Software Corporation to bring a cloud-native suite of contact center quality management capabilities to the enterprise.
The integration allows contact center agents to instantly translate customer communications in multiple languages.
BORN Group, Connexus, CrossView, Gorilla Group and Tacit Knowledge offer turnkey hybris Commerce solutions for the SMB market
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