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CRM Across the Wire
Mintigo's Predictive Campaigns marketing automation tool uses data and machine learning to help marketers tailor campaigns.
With Commerce Buy Now, retailers can link their online stores with social media.
The $450 million acquisition of MarketShare strengthens Neustar's marketing analytics capabilities.
The partnership between Owler and Nimble brings more data to company insights.
New SMS and MMS toll-free number solution enables point-of-sale customer care.
Infer's Prospect Management brings predictive technology to deliver intelligent recommendations to sales and marketing.
Livefyre Engagement Cloud finds and curates user-generated content for brands to use in their own marketing efforts.
Zoho Motivator helps companies increase sales team engagement.
Zynbit puts customer email, Web site, and CRM interactions all in one place.
ProsperWorks becomes the first CRM platform to be recommended by Google for Work.
Integration directly connects sales and account management with invoicing.
The $1.1 billion deal brings together two marketing technology providers.
Advanced audience technology will help brands deliver more targeted, meaningful, and personalized customer experiences.
New features to transform maps from static to dynamic documents.
Adaptive WFO enables companies to create personalized customer experiences based on agent personas. (Featured on SmartCustomerService.com.)
Video marketing content creator expands with Facebook's distribution assets.
With its acquisition of PowerObjects, HCL gains a foothold in the CRM market.
Smartling's Global Fluency Platform enables translation and localization directly within SAP hybris Commerce.
New APIs provide opportunity to integrate prescriptive selling guidance into existing sales tools.
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