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CRM Across the Wire
The aim of using Salesforce's Service Cloud is to improve customer service and support. (Featured on SmartCustomerService.com).
The integration of Clutch Platform via RetailNext Personalization API enables retailers to deliver real-time, in-store offers to loyal customers.
Key features of Starmount Connect and Engage 3.0 include clienteling and integration to leading solutions for omnichannel commerce.
The new version of Lagan Enterprise simplifies management of social media and online self-service.
Tech veteran and former CEO of Tealeaf Rebecca Ward takes the top spot at Moxie.
New solutions help retailers tap multichannel consumer engagement and commerce.
Upgrades to the Hermes system include innovations in mobile and social engagement and rich customer interactions.
New plug-in brings merges calendars and appointments with Salesforce customer data in Salesforce.com.
Indiegogo Outpost lets companies run campaigns on their own Web sites and Indiegogo.com simultaneously.
Search Realty has developed its own proprietary CRM called CocoonCRM for managing sales leads and customer contacts.
The new OpenScape system features new analytics, tighter social media integration, and mobility offerings.
Leadership can apply game achievements to the contact center to motivate agents.
The deal brings together two powerful contact center services outsourcing firms with global operations.
Newfeatures, functionalities, and complete mobile accessibility highlight the BI Office 5.0 release.
The new app lets agents deal with customer inquiries from anywhere.
Dynamic Targets automatically updates and refines marketing distribution lists.
Latest release provides real-time recommendations to drive intelligent automation across channels and devices.
The iPhone chat app is redesigned in the iOS 7 style with added usability and functionalities.
Dialog Dashboard becomes the latest part of the Splice Dialog Suite for building and measuring campaigns.
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