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CRM Across the Wire
Global expansion plans continue for Microsoft Dynamics, along with Azure and Office 365.
Looksery is bringing its facial tracking technology to call centers seeking visual interfaces.
New CRM extension for Google Chrome includes tracking, searching, fetching and notifications.
Jackson Framework IVR offers greater multilingual, mobile, and testing functionality. (Featured on SpeechTechMag.com.)
Ifbyphone's Summer 2014 Release provides advanced call analytics and automation before, during, and after every phone lead.
The acquisition expands j2's email marketing business.
The acquisition of Exony adds to eGain's contact center management and voice analytics. (Featured on SpeechTechMag.com.)
ChannelAdvisor is the first e-commerce software provider to offer customers access to Yahoo's advertising platform.
ClairVista launched LE Mobility as part of its Live Expert video chat customer service system.
The partnership brings CRM integration to phone answering and routing systems.
Users can now track email opens, save email to their CRM systems, and manage customers from their iPhones.
CertainSource Acquire helps marketers identify the sources of their most valuable customers.
New PipelinerCRM app is designed to address explosive CRM market growth.
Deep analytics and reporting on customer feedback are included in the newest offering.
SalesPredict for Marketo help marketers target more effectively and increase conversion rates using predictive analytics.
GetFeedback for Desk.com delivers an integrated customer feedback system.
Partnership pairs email and social media and extends the life of email campaigns and images.
New solution upgrades include real-time alerts for contact center script deviations.
Vidyard and Pardot users can now track marketing video viewership.
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