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CRM Across the Wire
Leadership can apply game achievements to the contact center to motivate agents.
The deal brings together two powerful contact center services outsourcing firms with global operations.
Newfeatures, functionalities, and complete mobile accessibility highlight the BI Office 5.0 release.
The new app lets agents deal with customer inquiries from anywhere.
Dynamic Targets automatically updates and refines marketing distribution lists.
Latest release provides real-time recommendations to drive intelligent automation across channels and devices.
The iPhone chat app is redesigned in the iOS 7 style with added usability and functionalities.
Dialog Dashboard becomes the latest part of the Splice Dialog Suite for building and measuring campaigns.
Partnership between Avtx and ComputerTalk extends unified communications to the contact center environment.
Rakuten MediaForge chooses LiveRamp to bridge the gap between customer databases and online marketing.
Commerce brands can now personalize mobile promotions based on enhanced Smart Data customer profiles.
Enhancements to the Advocate Experience solution make it easier to find and share content.
The new version of ShoreTel Enterprise Contact Center has greater support for multidevice, multichannel interactions.
Bluenose will use the money to strengthen its new customer and predictive analytics platform.
The two companies also entered into a strategic agreement to integrate their solutions for mutual customers.
Updates leverage SAP in-memory computing, mobile, and cloud technologies.
Veeva worked with Microsoft and Intel to bring life sciences companies cloud-based Veeva CRM and CLM on Microsoft Surface Pro and Lenovo ThinkPad Helix devices.
Geo-mapping for Salesforce is now available in Gmail with Cirrus Insight.
Source Metrics allows digital marketers to measure clicks, conversions, and online or in-store sales from their published social content.
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