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CRM Across the Wire
Together, KnoahSoft and 8x8 provide knowledge and data necessary to optimize call center staff performance.
AireSpring's AireContact is an end-to-end managed inbound and outbound contact center solution.
Swiftpage's Act! 16.1 is a fully integrated marketing application with an embedded emarketing service.
The acquisition of Brandify increases Where2GetIt's local digital marketing capabilities.
Click-to-Call adds to LiveLook's portfolio of instant customer service tools.
Partnership integrates user-generated content and experience management capabilities into social relationship infrastructure.
Mitel's MiContact Center Live offers WebRTC and social media support via a cloud model. (Featured on SpeechTechMag.com.)
Avaya Contact Center Select is the latest addition to Avaya's contact center solutions for midsized businesses. (Featured on SmartCustomerService.com.)
Savo Inspire allows marketers to create multimedia communications that average six times higher open rates.
Mindmatrix has added mobile text messaging to its marketing automation and sales enablement platform.
TouchCommerce's new TouchConnect solution is designed to accelerate consumer adoption of customer self-service,
Verint Branch Sales Effectiveness will help financial institutions optimize customer engagement by helping improve productivity and Increase Revenue
Partnership extends the value of intelligent customer data, delivering integration across the enterprise
EICC 8.0 reflects a rebranding of technologies acquired during Enghouse Interactive's acquisition of Zeacom.
With Engagor Mobile for iOS devices, companies can now manage their social customer service on the go.
Clarabridge 6.2 enables deeper analysis of customer feedback.
IntelliResponse OFFERS helps companies improve cicks and conversions across online customer service channels.
Zurmo CRM 2.7 adds deeper calendar and email marketing capabilities.
CSI's Virtual Observer Workforce Optimization as a Service is housed on Amazon Web Services infrastructure.
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