CRM Across the Wire
The multichannel customer communications platform gives access to voice, video, chat, and messaging.
SparkCentral's new release features tools to improve social media responses.
New release of Commerce Solution for Service Providers features tools to increase long-term customer retention.
Latest enhancements provide real-time updates of brand content embedded directly within retailers' Web sites.
NetFortis adds PCI-compliant credit card security and skills-based routing,
With direct MasterCard and Visa partnerships and no required integrations, merchants using Thanx eliminate cards and added steps at checkout.
Cloud analytics platform helps marketers build customer awareness, acquisition, and allegiance.
nChannel launches apps to help retailers manage product information and customer insights.
The Freshfone update enables helpdesk agents to provide phone support from home and on the go.
Stibo's STEP master data management solution is integrated into IBM's WebSphere Commerce software.
RTC Client is a customizable, WebRTC-based contact center client solution.
Sailthru Sightlines provides automated consumer predictions to e-commerce and media brands.
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
WDS Virtual Agent learns from its human colleagues to deliver a better digital customer care experience.
OneReview simplifies content localization review and speeds up international go-to-market timelines.
New services help organizations to find, store, and analyze data.
U.S.-based research consultancy Brand Keys joins Canadian marketing firm's growing Collective.
Clarabridge activates the voice of the customer for holistic customer experience programs.
New feature includes real-time calendar data, time zone adjustment and campaign integration.
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