Bridging silos to provide a better customer experience.
Viewpoints,
Posted 20 Jul 2012
Differentiating between a sales process and CRM is the first step.
Viewpoints,
Posted 20 Jul 2012
Nine tips for combating a high bounce rate.
Viewpoints,
Posted 20 Jul 2012
Five tips for creating an agile and successful call center to keep up with customer demands.
Viewpoints,
Posted 20 Jul 2012
An investment in a mobile sales force is an investment in your customer base.
Viewpoints,
Posted 13 Jul 2012
Making customers happy needn't require a major overhaul or "big bang" budget.
Viewpoints,
Posted 13 Jul 2012
How current technology trends are affecting CRM.
Viewpoints,
Posted 13 Jul 2012
Make social media monitoring and response strategy part of your corporate communications plan.
Viewpoints,
Posted 06 Jul 2012
Map out priorities based on your—and your customers'—values.
Viewpoints,
Posted 06 Jul 2012
Monitoring, tracking, and reporting for risk management.
Viewpoints,
Posted 06 Jul 2012
Execute a successful subscription-based revenue model.
Viewpoints,
Posted 06 Jul 2012
How to get what you need at a price you can afford.
Viewpoints,
Posted 06 Jul 2012
Is resistance to change holding your organization back?
Viewpoints,
Posted 29 Jun 2012
Uncover data patterns to unlock revenue.
Viewpoints,
Posted 29 Jun 2012
Most companies don't know what their customers value.
Viewpoints,
Posted 29 Jun 2012
Resetting mindsets about customer data.
Viewpoints,
Posted 29 Jun 2012
Companies who fail to use personal data responsibly risk losing customer confidence and loyalty.
Viewpoints,
Posted 22 Jun 2012
Defining your sales process is the first step.
Viewpoints,
Posted 22 Jun 2012
A three-step plan for meeting and identifying customers' needs.
Viewpoints,
Posted 22 Jun 2012
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