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Getting executive buy-in means asking and answering the right questions.
Disconnected data can spell disaster for a contact center. However, in many cases, it's possible to create a single, user-friendly automated interface that brings together relevant information from discrete sources. (Featured on SmartCustomerService.com.)
Millions of dollars are spent on calls that don't result in closed sales. Speech analytics may prevent you from leaving money on the table. (Featured on SmartCustomerService.com.)
15 tips for making sure it does.
Winning customers means standing out from the competition.
Don't overlook the value of employees.
Make sure customers put you at the top of their lists.
New technologies and best practices can play an important role in improving employee engagement and customer service in today's radically changing contact center. (Featured on SmartCustomerService.com.)
Use your social CRM program to its full potential or get left behind.
An evolving need for content calls for an all-in-one way to manage it.
In today's fast-paced world—where answers to almost any question can be retrieved with a few clicks—consumers expect information in seconds. What does that mean for your inbound customer service contact center? (Featured on SmartCustomerService,com.)
When right technologies to leverage multimedia and visual elements are used, the online customer service experience can be even more engaging than doing business face to face. (Featured on SmartCustomerService.com.)
Turn connected customers into brand advocates.
Not just a sport, football is a brand that's doing business right.
Responsive and adaptive design: Which is right for you?
Social lead targeting offers new opportunities to find qualified prospects.
Improve your lead conversion rates as well as your customers' experiences. (Featured on SmartCustomerService.com.)
These front-line employees are your brand. Are you giving them the tools they need to develop customer loyalty? (Featured on SmartCustomerService.com.)
Tech support representatives can often face a barrage of disgruntled customers. Here are some tips to alleviate stress for you and them. (Featured on SmartCustomerService.com.)
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