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These tips might help ensure better performance out of your customer service agents. (Featured on SmartCustomerService.com.)
Here's a list of what you should...and shouldn't...do to get and keep my business. (Featured on SmartCustomerService.com.)
These four elements are needed to assemble and field the best customer service team. (Featured on SmartCustomerService.com.)
How empathy is the secret ingredient to driving customer loyalty. (Featured on SmartCustomerService.com.)
Pinpoint a way your product or service stands out from others—and find the customers who will value it for that.
Foster a collaborative mind-set within your company. Your customers will thank you for it.
Your reps should use a mobile CRM platform that makes selling fast, fun, and painless.
Financial Institutions Should Focus on Reaching Today's On-Demand Consumer.
Getting a well-defined sales process in place is important. Having it adopted and automated is even better.
The answers to these six questions about paper usage can lead to big savings
Looking for value from each customer contract, based on data-driven decision-making, nets high profitability over the long run.
Mining customer interactions for compelling insights can drive big gains.
Customer effort scores can be used to improve customer service, but only if used properly. (Featured on SmartCustomerService.com.)
An information balance of zero constitutes a state where neither the business nor the customer has a need to reach out to each other. (Featured on SmartCustomerService.com.)
Knowledge management helps contact center agents find information quicker, speeding customer responsiveness. (Featured on SmartCustomerService.com.)
Knowledge management helps contact center agents find information quicker, speeding customer responsiveness. (Featured on SmartCustomerService.com.)
Knowledge management helps contact center agents find information quicker, speeding customer responsiveness. (Featured on SmartCustomerService.com.)
Analytics can improve routing, efficiency, and performance of contact centers of all types and sizes. (Featured on SmartCustomerService.com.)
Increasing demand from customers means that companies can't operate the way they did years ago. (Featured on SmartCustomerService.com.)
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