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Viewpoints
Three tips for building strong relationships.
The best sources for predictive attributes may be closer than you think.
A top-of-the-line customer experience that improves customer lifetime value can only happen when coaching and training are priorities for all levels of an operations team. (featured on SmartCustomerService.com.)
Connect back-office and front-office functions to enable a broader customer view.
Companies find cost effectiveness, efficiency, and flexibility in expanded cloud offerings.
Lessons learned from Super Bowl marketers.
Pushing a button for service is becoming a growing reality.
Why CRM isn't enough to maximize recurring revenue.
Move beyond cost reduction to a strategic partnership.
Use this process to dramatically improve your customer satisfaction. (Featured on SmartCustomerService.com.)
Back-office WFO has the potential to deliver on unfulfilled promises of business process management. (Featured on SmartCustomerService.com.)
Assess your company's current and future needs to determine your best option.
Six tips for turning online visitors into shoppers.
CRM is only as effective as its users and the information they create.
Take business relationships to the next level.
Understanding customer issues allows organizations to take steps to resolve root causes. (Featured on SmartCustomerService.com.)
Emphasize quality over quantity.
Trends and predictions for 2014.
Five components of a better customer engagement system.
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