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While the customer service industry has been an early adopter and advocate of biometric authentication, certain risks might have been overlooked that could set consumer adoption back.
Peer-to-peer selling strategies leverage happy customers—and trust in peers—to drive revenue.
A new international standard has been published to help contact centers improve the customer experience. (Featured on SmartCustomerService.com.)
The following best practices for contact centers can help keep millennial agents engaged. (Featured on SmartCustomerService.com.)
Winning in today's digital age of customer service means acknowledging and correcting customers' problems in real time by providing them with various channels for support. (Featured on SmartCustomerService.com.)
Is digital transformation the new big data? (Featured on SmartCustomerService.com.)
Here's how to use chatbots to build richer customer profiles for quicker triage. (Featured on SmartCustomerService.com.)
As customers engage with companies over more channels, they need to infuse the right technology into the mix. (Featured on SmartCustomerService.com.)
Bots can be used today for cost savings and customer service improvements. (Featured on SmartCustomerService.com.)
With common-sense selection, implementation, and management, business leaders can get the most out of their CRM technology investments.
Sure, it can be unpleasant. But blocking out time for cold calling, and sticking to it, will make you a more disciplined, focused salesperson.
To develop and nurture a customer-driven culture, you'll need patience, hard work, and the right people in place.
Combining unconventional messaging with tenacity can double your contact rate.
They're still kids, but they're quickly becoming the ones who will keep your brand relevant.
Increased transparency and an engaged, motivated sales force are among the key benefits.
Declining enrollment is an obvious red flag, but there are other signals that your program needs a refresh.
Radical transparency at your company may sound scary, but it's not about privacy invasion; it's about collaboration.
As global data grows at an exponential rate, sales and marketing pros will need intelligent solutions more than ever.
Cloud technology lets agents work from anywhere, even remote vacation hot spots. (Featured on SmartCustomerService.com.)
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