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No longer is self-service simply a channel for businesses to sell or deliver products and services.
Bring your support staff closer to the customer.
Companies that learn to recognize and avoid them can realize the long-promised benefits of increased productivity, greater customer satisfaction, and better employee satisfaction.
Customer service representatives need immediate access to all customer-related information.
Your customers connect to your brand through their experience--it's an emotional bond.
The number one reason companies are letting go of CRM is to gain access to people and expertise.
Salespeople need sales intelligence tools designed to both support the sales function and enable them to sell more on every call.
Chances are you already have a miracle-maker or two.
The venue to reinforce the brand day in and day out is the contact center.
The importance of having a data steward and how to go about finding and appointing one.
It's almost impossible to satisfy the customer without internal agreement on brand experience and how to deliver it.
A commitment to matching your support infrastructure with your revenue growth will make a tremendous positive impact.
Process monitoring, updates at all times, and a focus on support that extends well beyond the call center itself.
Enter "The Customer Experience Matrix."
Recognize and shower appreciation on those customers who really cover the costs.
CRM can be an effective tool to help companies protect the valuable information they obtain concerning their clients and prospects.
Gain a new foundation for creating value.
Outsourcing may present a better solution than continued insourcing.
Companies must closely manage their customer relationships to guarantee that clients have instant access to the information, products, and services they seek.
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