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Integrate project management and CRM.
The sales and service balance of power has shifted squarely toward customer satisfaction.
Drive out costs, focus on core business strategies, and increase sales and margins by outsourcing to a third-party provider.
How to maximize the integration of your Web-based CRM and labor management systems.
The Hispanic market is calling, and specialty call centers are answering.
The low-cost channel isn't always the right channel for customer service.
Camera phones will be the next contact center productivity tool.
Look past the buzzwords for a truly rich application.
How to ensure that analytical CRM solutions don't fall short in achieving effectiveness.
For high-performance businesses, creating a marketing capability that drives real business performance requires an effort that is complex, pervasive and sustained. An excerpt from Outlook, an Accenture publication.
Transforming customer information into actionable insight.
Companies must combine project management with CRM to extend and deepen client relationships.
Three practical approaches for aligning sales processes with CRM.
The top 5 questions an organization must ask prior to implementing CRM.
If cost savings is not the primary driver, offshore outsourcing may be an option.
Coaching employees does not mean constantly critiquing them.
As Voice over IP gains traction organizations can prepare themselves to reap the rewards it promises.
5 steps for delivering high-quality information that supports the entire organization.
Standardized business processes help ensure successful change management when rolling out enterprise software initiatives.
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