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Improve customer care and create new revenue channels.
That's the challenge from today's shoppers, and retailers must meet it to survive.
Consider CRM solution delivery as a phased progression of delivered business benefit.
Your customers come in different shapes and sizes--shouldn't your reward offerings too?
Learn the why and how of leveraging online surveys for greater CRM.
Analyzing recordings reveals critical BI about what customers are really saying.
Understand what has changed, and change marketing practices accordingly.
The payoff can be substantial.
Extend the reach of your CRM application beyond its traditional silos.
Identify attrition risks before they disconnect.
Online events are another asset for marketing departments to reach key audiences.
Telephony advances make the delivery of sophisticated information to the desktop possible.
Make robust analytics work--5 tips.
These two groups must be on the same page to attain a successful implementation.
Process calls for grounding strategic decisions.
Delivering multilingual support broadens the capabilities of any company.
Bridging the cultural and IT systems divide.
Correcting tactics that don't meet expectations.
How to get paid for the value you deliver.
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