Logo
BodyBGTop
Viewpoints
Better customer engagement with contact center agents leads to increased loyalty and retention. (Featured on SmartCustomerService.com.)
Live chat for customer service takes careful planning and a solid commitment. (Featured on SmartCustomerService.com
Cloud-based SaaS solutions offer some great benefits, but be careful. Getting trapped in a proprietary cloud solution can lead to a loss of control—of your data, your security, and maybe even your career.
Accurate forecasting is critical for your business, so here's how to get your sales pipeline regularly (and honestly) updated.
Customer service may be getting better, but customers are also less forgiving of bad service. Here's what not to do.
Retail brands are "Tinderizing" to bring the browsing experience online, but be wary of sacrificing the customer-brand relationship.
Contract lifecycle management software isn't only helping legal—the sales department gets a boost as well.
Your customers want a frictionless experience, and you want to retain them as customers. Here's how to keep both parties happy.
Churn for apps is high, but vendors can earn loyalty by making support a top priority.
Best practices only work if they work for your particular organization. (Featured on SmartCustomerService.com.)
When customers start on digital channels for customer service, they'd prefer to stay in those channels throughout their interactions. (Featured on SmartCustomerService.com.)
When customers start on digital channels for customer service, they'd prefer to stay in those channels throughout their interactions. (Featured on SmartCustomerService.com.)
Context is just as important as content when keeping track of what customers have to say on social media. (Featured on SmartCustomerService.com.)
Tips for creating an engaged workforce that will ultimately lead to happier customers. (Featured on SmartCustomerService.com.)
Companies need to transform their field service offerings with a new menu of advanced options. (Featured on SmartCustomerService.com.)
Using social media as a customer service tool, companies can expect huge revenue increases. (Featured on SmartCustomerService.com.)
Forget "Always be closing." Now the name of the game is "Always be listening."
Your customers are already there, so it's past time for retailers to follow suit.
As front-line staff take the flak for systemic problems, it becomes harder to hold on to good service agents. Here's how to overhaul your processes—and keep customers and employee happy.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96   Next >>
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us