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Viewpoints
How on demand can fulfill your contact center needs.
Marketers must do their homework and make personal, relevant, anticipated, and attractive offers.
Understand what performance metrics the customer thinks are important.
How companies can use customer service to enhance the value of M&A.
Seven tips for dealing with difficult customers.
Organizations can ensure that their CRM systems and the people using them can fulfill their potential.
ERM helps to drive revenue by leveraging key relationships.
Be sure to act in accordance with clients' wishes regarding data security requirements.
Identify prospects, locate decision-makers, and gain customers.
Seven tips for rendering data real and actionable.
Break apart your company's infrastructure.
How to find and convert high-value sales prospects.
How do marketers ensure that prudence wins over temptation?
Are they untapped potential or risky business?
It starts and ends at the call center.
Assess your current operations, talk to potential partners, and determine what improvements can be made to your customer service quality.
Bringing BPM into the real world.
IP telephony is creating new opportunities to reduce the costs of achieving compliance.
Make change-agent sales methodology work by transitioning from a feature and benefit seller to a strategic seller.
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