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Viewpoints
Uncover the diamond mine in your customer base.
Is the promise of modular, reusable services connected seamlessly into larger applications hype?
How to communicate with the passionate customer.
The next wave of CRM applications.
Strategic sales compensation management goes well beyond simply calculating commissions.
A fast, cost-effective way to create a single customer view.
Enhanced intelligence maximizes customer acquisition and retention.
How visual mapping adds value to CRM.
Too many leads can do an organization more harm than good.
An IT network must-have.
Two approaches to optimizing service delivery.
It plays a key role in reducing costs and improving productivity for today's CRM initiatives.
Selective investment in high-value customers empowers companies.
On-demand systems eliminate sticker shock.
The top six factors of success.
Intelligent predictive analytics helps enterprises find the vital few.
Five guerrilla customer metrics every CEO needs to know.
How far can the notion of a virtual team go?
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