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Viewpoints
Intelligent predictive analytics helps enterprises find the vital few.
Five guerrilla customer metrics every CEO needs to know.
How far can the notion of a virtual team go?
How to better avoid customer annoyances.
The case for an online marketing library.
Dysfunctional relationships drive customers away.
Rethink long-established contact center practices and roles.
Keep software from hijacking your sales.
Becoming a customer-centric operator.
Integration issues and bugs have paved the way for a CRM solution in version 3.0.
Here, the results of a nationwide survey of customer support professionals.
Use strategically targeted media like direct mail, email, voice marketing, and text messaging.
Ensure that the value chain is working efficiently.
On-demand solutions are a great way to maximize your investment.
Moving beyond metrics to real answers.
Continued success translates to a continued journey.
Companies face a choice.
It isn't about jumping on the latest technology bandwagon.
Take effective measures to protect your centers.
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