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Friendly suggestions to help revitalize and maximize your company's BI strategy.
Forging relationships with a new demographic.
Contact centers are good at cutting costs, but still have a long way to go in quantifying customer satisfaction.
Sales managers must beat the clock when it comes to executing compensation analytics.
A flexible MDM platform delivers rapid return-on-investment.
Transforming your business to a customer-centric organization starts with a CRM-focused services-oriented architecture.
The growing demand for all things "on-demand" -- from our entertainment to our business information -- is rapidly changing how B2B customers and prospects want to learn about your products and services.
How CRM is a clutch performer for the Seattle Mariners -- and their fans.
Three keys to implementing Internet Protocol call recording into the contact center.
Keys to filling the gap between clients and CRM vendors.
How to put the individual experience back into every customer interaction.
If not, you've got a lot of room to improve collaboration efficiency.
How to make your employees embrace CRM.
The truth behind a successful MDM implementation.
Removing the constraints that prevent salespeople from becoming exceptional.
And why your contact center needs it.
Get an enterprisewide system of record.
Focus on these best practices.
The benefits of segment-level marketing can be quantified.
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