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Viewpoints
Is CRM in the crosshairs of the service and professional industries? (Featured on SmartCustomerService.com.)
Harness reps' drive to win by teaching skills for improvement.
OEM/retailer collaborations may be the key to cutting losses and satisfying customers.
Used correctly, this medium can pay off big for your business.
Keep culture in mind when translating brand materials.
Build meaningful consumer connections with superior overall experiences.
Savvy carriers have developed ways to transform call centers from resource hogs into profit centers, all without gouging customers. (Featured on SmartCustomerService.com.)
Underestimating the importance of customer service in a B2B setting is one of the gravest mistakes, and one that is made far too often. (Featured on SmartCustomerService.com.)
Keep your company from falling short of success.
Close more sales by getting every sales rep on the same page.
Tap into this one-stop business intelligence source for your smartest budget ever.
Outsourcing big data analytics can save your company time and money.
Consider a hybrid cloud support model for a simpler transition.
Support, feedback, and ratings are key.
Extend yourself beyond the reasonable to increase engagement.
Why it can be worth the effort to "hunt the elephant."
Four rules for upgrading the customer experience.
By recognizing the shift in how customers seek assistance, businesses can not only improve satisfaction, but potentially boost revenue as well. (Featured on SmartCustomerService.com.)
Here's how interaction analytics can put your business back in control. (Featured on SmartCustomerService.com.)
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