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Accurate forecasting is critical for your business, so here's how to get your sales pipeline regularly (and honestly) updated.
Customer service may be getting better, but customers are also less forgiving of bad service. Here's what not to do.
Retail brands are "Tinderizing" to bring the browsing experience online, but be wary of sacrificing the customer-brand relationship.
Contract lifecycle management software isn't only helping legal—the sales department gets a boost as well.
Your customers want a frictionless experience, and you want to retain them as customers. Here's how to keep both parties happy.
Churn for apps is high, but vendors can earn loyalty by making support a top priority.
Best practices only work if they work for your particular organization. (Featured on SmartCustomerService.com.)
When customers start on digital channels for customer service, they'd prefer to stay in those channels throughout their interactions. (Featured on SmartCustomerService.com.)
When customers start on digital channels for customer service, they'd prefer to stay in those channels throughout their interactions. (Featured on SmartCustomerService.com.)
Context is just as important as content when keeping track of what customers have to say on social media. (Featured on SmartCustomerService.com.)
Tips for creating an engaged workforce that will ultimately lead to happier customers. (Featured on SmartCustomerService.com.)
Companies need to transform their field service offerings with a new menu of advanced options. (Featured on SmartCustomerService.com.)
Using social media as a customer service tool, companies can expect huge revenue increases. (Featured on SmartCustomerService.com.)
Forget "Always be closing." Now the name of the game is "Always be listening."
Your customers are already there, so it's past time for retailers to follow suit.
As front-line staff take the flak for systemic problems, it becomes harder to hold on to good service agents. Here's how to overhaul your processes—and keep customers and employee happy.
Here's what they expect—and how you can deliver
The need for efficiency and insights at every sales stage has never been greater.
With certain things in life, you don't need anyone to tell you it's working; you just instinctively know it. Sales is not one of those things.
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