When launching a service, don't neglect long-term plans.
Viewpoints,
Posted 16 Nov 2012
A pretty app is nice, but the key is giving customers a reason to come back.
Viewpoints,
Posted 16 Nov 2012
A business thrives when all employees feel responsible for its success.
Viewpoints,
Posted 16 Nov 2012
A shift in corporate priorities calls for new strategies and a new title.
Viewpoints,
Posted 09 Nov 2012
Best practices for implementing a successful iPad program.
Viewpoints,
Posted 09 Nov 2012
Businesses with an online presence need to proceed with caution.
Viewpoints,
Posted 09 Nov 2012
Analytics and process improvement put you in control of customer experience.
Viewpoints,
Posted 09 Nov 2012
A three-part framework for making data work for your business.
Viewpoints,
Posted 09 Nov 2012
Focus on the right data to improve B2B market conversion rates.
Viewpoints,
Posted 09 Nov 2012
An integrated strategy embraces the voice of the customer.
Viewpoints,
Posted 02 Nov 2012
A high-performing sales team starts with a strong manager.
Viewpoints,
Posted 26 Oct 2012
Transforming customer care through big data.
Viewpoints,
Posted 26 Oct 2012
When it comes to satisfaction, don't underestimate the role of the contact center.
Viewpoints,
Posted 26 Oct 2012
When implementation overshadows brand, executing rebates can be challenging.
Viewpoints,
Posted 26 Oct 2012
How social media is forcing large companies to rethink CRM.
Viewpoints,
Posted 19 Oct 2012
Watch these top key performance indicators to keep glitches from hurting your business.
Viewpoints,
Posted 19 Oct 2012
Purchase behavior insights are key to customer retention.
Viewpoints,
Posted 19 Oct 2012
Treating mobile as an afterthought is not an option.
Viewpoints,
Posted 12 Oct 2012
Five tips to keep customers and employees happy without breaking the bank.
Viewpoints,
Posted 12 Oct 2012
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