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Analyze customer data to drive online retail success.
Evaluating a new cloud-based contact center platform partner? Make sure you include these items on your checklist. (Featured on SmartCustomerService.com.)
Deciding what your business values brings clarity and a greater sense of purpose for you and your customers. (Featured on SmartCustomerService.com.)
Scores that measure customer health and effort, combined with journey mapping, create a clear view of the customer relationship life cycle. (Featured on SmartCustomerService.com.)
Are you making customer service too difficult? Interactive voice response systems can be retooled to meet changing caller expectations. (Featured on SmartCustomerService.com.)
Four survey topics and mistakes every business must be aware of. (Featured on SmartCustomerService.com.)
An increase in remote workers, advances in voice biometrics, and better call routing systems are just some of the changes that the call center may see in the future. (Featured on SmartCustomerService.com.)
To give today's customers what they want, help them help themselves.
Six benefits of integrating CRM and ERP
Don't let these common, but fixable, obstacles stand in the way of CRM success.
Five steps to help you seal the deal.
In-context messaging can improve efficiency and reduce costs.
When businesses and customers are on the same team, everyone wins.
Five tips for identifying and reaching your ideal customer.
Three key guidelines for offering superior retail service.
How today's sales teams are insulting buyer intelligence.
Reliable tracking of service and employees can give your business a significant competitive advantage.
How to create a less-effort customer experience, regardless of the initial channel of contact. (Featured on .)
If you want loyal customers, get to know them—and use what you know. (Featured on SmartCustomerService.com.)
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