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Paying extra attention to current customers will help prevent churn—and turn them into promoters of your business.
Customer-facing employees who go the extra mile will keep people coming back.
To please customers in today's marketplace, you need everyone on board. And it starts at the top.
Making sense of data, becoming more efficient, and, most important, pleasing customers can now be done on a large scale.
Keeping up with user-generated content can help brands stay ahead of the curve.
Don't let structural challenges—complex approval processes, siloed customer data, even organizational insecurity—block you from realizing the power of your email engine.
Mobile tech, wearables, and better analytics will transform how, and how effectively, we do business.
It's time to look at more than just price when comparing cloud and on-premises platforms. (Featured on SmartCustomerService.com.)
Businesses and other organizations are increasingly upgrading their IVRs to conversational solutions to meet growing consumer demand for self-service options. (Featured on SmartCustomerService.com.)
Engaging customer service employees requires a clear vision that is communicated to everyone. (Featured on SmartCustomerService.com.)
The right knowledge, powered by artificial intelligence, can have a positive effect on all of the top contact center metrics. (Featured on SmartCustomerService.com.)
The technology is 35 years old and it needs to change for the millennial workforce. (Featured on SmartCustomerService.com.)
In this do-it-yourself-world, make it easy for customers to find the information they want or need on their own with FAQs. (Featured on SmartCustomerService.com.)
Automated phone systems and agent interactions need to make customers feel welcomed and appreciated. (Featured on SmartCustomerService.com.)
With the right metrics, social customer service teams can provide better service. (Featured on SmartCustomerService.com.)
Now that we've achieved consistency, it's on to the next challenge: personalization.
Finding out what customers want, and how they prefer to interact, is to key to profitability.
Check out nine tips for making the visual social platform work for your business.
With information literally at everyone's fingertips, the best way to stand out is to personalize.
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