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Data may be more accessible, but is easy access worth the price?
Narrow the divide between sales and marketing.
Boost repeat business with superior customer service.
Have a strategy that supports your goal.
The last decade has seen significant differences in how sales are made.
Equip your call center with the visibility to reduce customer struggles.
Going digital doesn't have to mean losing the personal touch.
Forrester survey finds customer-facing employees see a larger gap in communication than managers do.
Get a clear window into sales pipelines.
Your customer service tools may be up to date, but if they're not monitored, a seamless customer experience will elude you. (Featured on SmartCustomerService.com.)
Is your company frequently ripping and replacing knowledge management systems? Consider these suggestions instead. (Featured on SmartCustomerService.com.)
Timing and relevancy are key to sales conversions.
Look beyond technology to serve your customers best.
Five things world-class companies are doing right.
Increase productivity and please customers with document management software.
Don't let poor execution give your competitors an advantage.
When customers help each other, companies and customers win.
Knowing your customers is key to this sales strategy.
Look to analytics to reduce customer churn.
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