CDI must evolve to deliver customer information wherever and whenever it is needed.
Viewpoints,
Posted 01 Jan 2006
Don't allow purchasing to make decisions that the service/warranty department knows nothing about.
Viewpoints,
Posted 01 Dec 2005
Marketers should consider RSS as a means to capitalize on niche markets.
Viewpoints,
Posted 01 Dec 2005
A road map for the evolution your company will experience.
Viewpoints,
Posted 01 Dec 2005
The evolution of online interactions has changed the e-business enterprises landscape.
Viewpoints,
Posted 01 Dec 2005
Communications service providers should study other industries' self-care and self-provisioning capabilities.
Viewpoints,
Posted 01 Dec 2005
Trust not the consultant who says CRM will forecast for you.
Viewpoints,
Posted 01 Dec 2005
Don't let your best customers paint you into the 90/10 corner.
Viewpoints,
Posted 01 Dec 2005
Visual analytics provides insight into business-critical CRM data.
Viewpoints,
Posted 01 Dec 2005
The desire for material possessions has decreased as a purchasing motivation, and marketers must understand what this means for them.
Viewpoints,
Posted 01 Nov 2005
Calibration as an integral component of transactional monitoring.
Viewpoints,
Posted 01 Nov 2005
Big companies often miss reaching the consumer.
Viewpoints,
Posted 01 Nov 2005
The win is in the measured use of your customer references and the preservation of those valuable relationships.
Viewpoints,
Posted 01 Nov 2005
An emerging trend in outsourcing brings the workplace to disabled Americans.
Viewpoints,
Posted 01 Nov 2005
Marketing's new contemporary definition recognizes four key tenets.
Viewpoints,
Posted 01 Nov 2005
To help avoid mistakes, use better process management practices and the technology that is currently available.
Viewpoints,
Posted 01 Nov 2005
Choosing an on-demand CRM solution just got more complicated.
Viewpoints,
Posted 01 Nov 2005
From best effort to guaranteed service delivery.
Viewpoints,
Posted 01 Nov 2005
Start with people, best practices, and process, and enable these with evolving technology.
Viewpoints,
Posted 01 Oct 2005
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