How companies can use customer service to enhance the value of M&A.
Viewpoints,
Posted 01 Feb 2006
Seven tips for dealing with difficult customers.
Viewpoints,
Posted 01 Feb 2006
Organizations can ensure that their CRM systems and the people using them can fulfill their potential.
Viewpoints,
Posted 01 Feb 2006
ERM helps to drive revenue by leveraging key relationships.
Viewpoints,
Posted 01 Feb 2006
Be sure to act in accordance with clients' wishes regarding data security requirements.
Viewpoints,
Posted 01 Feb 2006
Identify prospects, locate decision-makers, and gain customers.
Viewpoints,
Posted 01 Feb 2006
Seven tips for rendering data real and actionable.
Viewpoints,
Posted 01 Feb 2006
Break apart your company's infrastructure.
Viewpoints,
Posted 01 Feb 2006
How to find and convert high-value sales prospects.
Viewpoints,
Posted 01 Feb 2006
How do marketers ensure that prudence wins over temptation?
Viewpoints,
Posted 01 Feb 2006
Are they untapped potential or risky business?
Viewpoints,
Posted 01 Jan 2006
It starts and ends at the call center.
Viewpoints,
Posted 01 Jan 2006
Assess your current operations, talk to potential partners, and determine what improvements can be made to your customer service quality.
Viewpoints,
Posted 01 Jan 2006
Bringing BPM into the real world.
Viewpoints,
Posted 01 Jan 2006
IP telephony is creating new opportunities to reduce the costs of achieving compliance.
Viewpoints,
Posted 01 Jan 2006
Make change-agent sales methodology work by transitioning from a feature and benefit seller to a strategic seller.
Viewpoints,
Posted 01 Jan 2006
Email as an independent marketing channel is growing increasingly irrelevant.
Viewpoints,
Posted 01 Jan 2006
Successful organizations need to deliver experience, execution, and equity to continue evolving strategies and capabilities.
Viewpoints,
Posted 01 Jan 2006
Automate sales compensation management--doing so adds significant value to the entire sales process.
Viewpoints,
Posted 01 Jan 2006
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